You can give us feedback on both your treatment and our activities in general. Your feedback is important to us as it helps us develop our services.
Open feedback can be given anonymously either to a specific unit or generally to the entire HUS. When providing general feedback, type “HUS yleinen palaute” in the unit name field. If you want to receive a response, please leave us your contact information.
Customer satisfaction survey
The customer satisfaction survey is intended for patients and customers who have been treated at our units. The unit providing your treatment can give you instructions for answering the survey. The survey questionnaire will be completed anonymously.
Please note when providing feedback that no personal identity codes or other confidential information about your or another person's treatment may be included in the feedback. For data protection reasons, we will not respond to questions about your personal care through the feedback system. In these cases, please contact the unit treating you. You cannot cancel a booked appointment via the feedback form. Patient ombudsmen will assist you in submitting objections and complaints.