Give feedback
You can give us feedback on both your treatment and our activities in general. Your feedback is important to us as it helps us develop our services.
Please note when providing feedback that no personal identity codes or other confidential information about your or another person's treatment may be included in the feedback. For data protection reasons, we will not respond to questions about your personal care through the feedback system. In these cases, please contact the unit treating you. You cannot cancel a booked appointment via the feedback form. Patient ombudsperson will assist you in submitting objections and complaints.
Further information on patient ombudspersons.
We reply to customer feedback within seven working days, and we use feedback in developing our services.
Give us feedback – your opinion is important to us
You can give free-form feedback to a specific unit or to HUS in general. If you would like a response, please leave your contact information.
Select the service you wish to give feedback on
- Emergency (opens in new window, links to another website)
- Laboratories (opens in new window, links to another website)
- Medical Imaging (opens in new window, links to another website)
- Gynecology and obstetrics (opens in new window, links to another website)
- Children and adolescents (opens in new window, links to another website)
- Stomach, intestines and internal organs (opens in new window, links to another website)
- Surgeries and intensive care (opens in new window, links to another website)
- Head, Neck and Nervous system (opens in new window, links to another website)
- Mental health (opens in new window, links to another website)
- Musculoskeletal structure (opens in new window, links to another website)
- Cancer (opens in new window, links to another website)
- Heart, lungs and blood vessels (opens in new window, links to another website)
- Infections, skin and allergy (opens in new window, links to another website)
- Rehabilitation and Special Services (opens in new window, links to another website)
- Support Services* (see the list below) (opens in new window, links to another website)
- E-services (opens in new window, links to another website)
- Other services (opens in new window, links to another website)
*Support Services = Archives; lobby services and information; transportation; ward secretaries; food services; cleaning; ordering, delivering and maintenance of products or equipment; photography and videography.
Customer satisfaction
We utilize the feedback to develop our services, customer service and management.
We measure customer satisfaction with an international Net Promoter Score (NPS).
Other methods of developing our activities
You also have the opportunity to improve our activities by making a patient safety event report, an objection, a notice of injury to the Patient Insurance Center, or a complaint.
