You can give us feedback on both your treatment and our activities in general. Your feedback is important to us as it helps us develop our services.
Please note when providing feedback that no personal identity codes or other confidential information about your or another person's treatment may be included in the feedback. For data protection reasons, we will not respond to questions about your personal care through the feedback system. In these cases, please contact the unit treating you. You cannot cancel a booked appointment via the feedback form. Patient ombudsperson will assist you in submitting objections and complaints.
We reply to customer feedback within seven working days, and we use feedback in developing our services.
Give us feedback – your opinion is important to us
You can give free-form feedback to a specific unit or to HUS in general. If you would like a response, please leave your contact information.
*Support Services = Archives; lobby services and information; transportation; ward secretaries; food services; cleaning; ordering, delivering and maintenance of products or equipment; photography and videography.
We measure customer satisfaction with an international Net Promoter Score (NPS). The NPS result can be anything between -100 and +100. We measure NPS by asking the question: "How likely are you to recommend the service you received to your friends or family if they were in a similar situation?” Our target score is +50 for emergency departments and psychiatry and +70 for other treatment units.
A sample of our patients will receive an SMS with a customer satisfaction survey. The SMS will be sent from the number 18588. The SMS contains no links, but you are asked to reply by text message. The survey consists of 2 or 3 questions and replying is free of charge. You have the right to refuse receiving SMS surveys. If you do not wish to receive the survey, please contact HUS units directly.
For January through September 2023, the NPS for emergency departments and psychiatry was 59. For treatment units, NPS was 83.