Give feedback
You can give us feedback on both your treatment and our activities in general. Your feedback is important to us as it helps us develop our services.
Please note when providing feedback that no personal identity codes or other confidential information about your or another person's treatment may be included in the feedback. For data protection reasons, we will not respond to questions about your personal care through the feedback system. In these cases, please contact the unit treating you. You cannot cancel a booked appointment via the feedback form. Patient ombudsmen will assist you in submitting objections and complaints.
Further information on patient ombudsmen.
We reply to customer feedback within seven working days, and we use feedback in developing our services.
Open feedback (opens in new window, links to another website)
Open feedback can be given anonymously either to a specific unit or generally to the entire HUS. If you want to receive a response, please leave your contact details.
Customer satisfaction survey (opens in new window, links to another website)
The customer satisfaction survey is intended for patients and customers who have been treated at our units. The unit providing your treatment can give you instructions for answering the survey.
Customer satisfaction
We measure customer satisfaction with an international Net Promoter Score (NPS). The NPS result can be anything between -100 and +100. We measure the NPS by asking the question: "How likely are you to recommend our hospital or unit to your friends or family if they needed similar treatment or examinations?” The score is based on feedback from the preceding month.
Other methods of developing our activities
You also have the opportunity to improve our activities by making a patient safety event report, an objection, a notice of injury to the Patient Insurance Center, or a complaint.
