Give feedback
You can give us feedback on both your treatment and our activities in general. Your feedback is important to us as it helps us develop our services.
Please note when providing feedback that no personal identity codes or other confidential information about your or another person's treatment may be included in the feedback. For data protection reasons, we will not respond to questions about your personal care through the feedback system. In these cases, please contact the unit treating you. You cannot cancel a booked appointment via the feedback form. Patient ombudsmen will assist you in submitting objections and complaints.
Open feedback (opens in new window, links to another website)
Open feedback can be given anonymously either to a specific unit or generally to the entire HUS. When providing general feedback, type “HUS yleinen palaute” in the unit name field. If you want to receive a response, please leave u
Customer satisfaction survey (opens in new window, links to another website)
The customer satisfaction survey is intended for patients and customers who have been treated at our units. The unit providing your treatment can give you instructions for answering the survey. The survey questionnaire will be com
Patient satisfaction
We measure patient satisfaction with an international Net Promoter Score (NPS). The NPS result can be anything between -100 and +100. We measure the NPS by asking the question: "How likely are you to recommend our hospital or unit to your friends or family if they needed similar treatment or examinations?” The score is based on feedback from the preceding 12 months.