Values and strategy

Caring is the core of our activities. The core of health care is to care for the patients and customer and in a genuine presence. Good care has some defining features: it is respectful, individual and values the counterpart, among other things. In addition to clinical quality, the overall quality of service comes from caring and interaction. Caring is also a defining feature in our work community. We care for our students with the same kindness and respect as we care for our customers and colleagues.

As Finland's largest health care operator and research organization, we have the opportunity, and even the obligation, to be a pioneer in our sector. Only by researching and continuously developing our activities can we ensure the high quality and health impact of the care we provide. The University of Helsinki is a key partner in the implementation of these objectives.

Equality means ensuring equal access to care for all patients. Everyone gets treatment in HUS based on medical needs. We treat our staff and stakeholders equally. We ensure equal services regionally and linguistically. 

Proven to provide best medical care and service

Best community for learning, research and meaningful work

Promoting health efficiently and effectively

Our responsibility for the common good

Customer-driven digital change

Climate change and limited natural resources
Sustainability claims, among other things, are expanding.

Changes in population
The population of Uusimaa is growing and ageing, and the population of the rest of Finland is thinning out.

Development of information and communication technologies
The development of medicine and digitalization is accelerating; competition is undergoing change.

Changing customer service expectations
The demands for patient and customer experience are increasing.

Employees’ relationship with their work and employer
The importance of work is emphasized; the role of the work community is emphasized.