Values and strategy

The best customer experience in Finland 

1. GOAL: We unify and improve our customer service. 

2. GOAL: We increase competence in customer experience and involvement at HUS. 

Employee experience: The most desirable place to work 

1. GOAL: We map the current state of HR planning, define the goal, and start improvements. 

2. GOAL: We pilot and start the parallel use of a new system for time and attendance. 

3. GOAL: We assess and develop occupational health care, occupational health and safety, and wellbeing at work so that their cooperation is smooth and mutually supportive. 

Co-operation with wellbeing services counties: Systematic, goal-oriented, and effective co-operation for the benefit of our clients 

1. GOAL: We ensure that the co-operation networks and operational models are functional. 

2. GOAL: We carry out the integrations in a cost-effective and comprehensive manner. 

3. GOAL: We ensure equal implementation of treatment. 

Continuous improvement and revision: The best university hospital in the Nordics 

1. GOAL: We undergo first audits to certify a HUS-wide quality management system. 

2. GOAL: We improve the possibilities for research, education, improvement, innovation, and teaching in healthcare, social welfare, and rescue services in our collaboration area so that it is possible to implement more cost-effective treatment processes. 

3. GOAL: We improve effectiveness and productivity by using more digital solutions, using an automated situation picture in knowledge-based management, and by developing processes and division of labor. We implant new, scalable pilots for division of labor to all clinical profit areas. 

Sustainable economy: High-quality, equal, and cost-effective services 

1. GOAL: We examine and assess services not included in the budget framework, devise an action plan for their monitoring, and implement it. 

2. GOAL: We launch a program to balance our finances 2025–2027 according to plan. The program includes implementing our service network plan. 

3. GOAL: We launch our productivity program for 2025. The program includes implementation readiness of a new production management system, action plan for effective device and space utilization, and increasing productivity at wards.  

4. GOAL: We implement our service network plan. 

The best customer experience in Finland 

1. GOAL: The customer experience we provide is the best in social welfare, health care and rescue services, as measured by clear indicators.

2. GOAL: Our client involvement program covers the entire HUS.
3. GOAL: We draw up a HUS-wide plan for overall customer services.
4. GOAL: We strengthen customer experience competence in our organization.

Employee experience: The most desirable place to work 

1. GOAL: HR planning follows our new model. 

2. GOAL: We launch a new system for time and attendance. 

3. GOAL: We maintain and improve our staff’s ability to work. 

Co-operation with wellbeing services counties: Systematic, goal-oriented, and effective co-operation for the benefit of our clients 

1. GOAL: We increase our productive cooperation with structured networks and operating models. 

2. GOAL: We carry out integrations in a cost-effective and comprehensive manner. 

3. GOAL: We ensure equal implementation of treatment. 

Continuous improvement and revision: The best university hospital in the Nordics 

1. GOAL: We implement the HUS-wide ISO 9001 quality management system, ensuring successful second audits, and that our staff understands the principles of the system and implements them in their work. 

2. GOAL: We improve the possibilities for research, education, improvement, innovation, and teaching in healthcare, social welfare, and rescue services in our collaboration area so that it is possible to implement more cost-effective treatment processes. 

3. GOAL: We improve effectiveness and productivity by using more digital solutions, using an automated situation picture in knowledge-based management, and by developing processes and division of labor on every level of our organization. 

Sustainable economy: High-quality, equal, and cost-effective services 

1. GOAL: We further implement the action plan for monitoring services and functions not included in the budget framework. 

2. GOAL: We reach the level required by the program to balance our finances. 

3. GOAL: We continue implementing the actions in our productivity program so that we improve productivity and reach the productivity goal we set. These actions focus on wards, use of facilities, expensive machines, and active inclusion of the customers in their treatment processes.  

4. GOAL: We continue implementing our service network plan and reach the goals set in the plan.