Going home from the hospital can be a big step. When you are at home, it is essential that your treatment and recovery continue as planned by your physician and nurse.
You have received home care instructions which you have gone through with your physician and nurse.
Please contact your care provider if you have questions or experience any changes. It is important that you contact us in time instead of continuing to wonder whether or not your issue is worth bothering the care provider.
The recovery process for many diseases includes rehabilitation, either on your own in accordance with instructions provided by the treatment unit or under the guidance of a professional. Rehabilitation is part of the treatment, so make sure you get either a physician's referral or instructions for it.
Write down your feelings and questions about further treatment and rehabilitation, so that you remember to bring them up during your follow-up appointment.
We will send you an invoice approximately two weeks after your treatment or appointment. You can pay your patient fee as an e-invoice. If you do not have an e-invoice agreement with HUS via online banking, we will send the invoice to you by post.
You can inquire about lost items at our HUS info desks. We store lost and found items in numbered bags and fill out a notification form for the items, indicating the information where the items were found and where they are stored.
Lost and found items are stored at the info desk for two weeks, after which goods worth less than EUR 20 will be destroyed. Lost and found items worth more than EUR 20 will be delivered to the mailing center in the Meilahti Hospital Area, where Suomen löytötavarapalvelu will pick them up every two weeks.
HSL travel cards will be delivered to a public transport vehicle or a HSL customer-service point.
You can give us feedback on both your treatment and our activities in general. Your feedback is important to us – it helps us develop our services.
Often the best way for us to clarify any misunderstandings related to your care and treatment is to have an open discussion with the person who has been handling your treatment as well as their supervisor, in order to correct any errors or deficiencies that have occurred in the treatment.
If you, as a patient, notice a dangerous incident while in care, you can report it. It is easy to file a report, and you can do so anonymously if you wish
We record information related to your treatment in patient documents which contain personal information related to your health. We only record the information necessary for your treatment. The HUS hospital employees who participate in your treatment and examination are allowed to access your patient information.