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Support Services

In Support Services, we take care of the versatile support services associated with patient care.

Hymyilevä palvelutyöntekijä tuo istuvalle potilaalle ruoan.

In Support Services, we provide effective and high-quality health care support services as part of the patient’s care chain. The customer is always at the center of our activities; whether it is a patient customer or a customer commissioning our services. We offer you a consistent, fluent, and personalized service experience with solid competence and long experience. In all situations, we do our best to make your experience as a health or social services customer as pleasant as possible.

Our services:

Lobby and customer services
Hospital cleaning
Logistics
Medical technology
Ward secretary services
Patient and staff catering

Multi-form service seamlessly combines the following in a hospital: lobby services, catering, logistics and cleaning.

The customer benefits from the model, because the service package is provided in a consistent and reliable manner. In addition, communication with Support Services works as a one-stop shop. The employee can diversify their skills and gain variety in their work, as well as a higher salary.

Our clients include all HUS hospitals and treatment units. In addition, we provide services for the wellbeing services counties of Uusimaa and for City of Helsinki, as well as for those wellbeing services counties in our collaborative area that have an agreement with us.

Responsibility is a natural part of our daily work

Reducing food waste, waste and the chemical load is an important part of our sustainability work. We promote chemical-free cleaning, which is also part of the goals of the entire HUS environmental program. We take into account responsibility, water consumption, and the domesticity of food ingredients in competitive tendering.

We prepare thousands of meals every day. Our nutritious and healthy food is served for our patients as well as visitors and staff enjoying lunch in the cafeterias and restaurants. We are constantly working to reduce food waste.

We monitor the food consumption as part of our everyday work. If necessary, we make changes to the recipes we use.
With the help of the Hävikkimestari program, we collect extensive data on food waste from both the patient meals as well as the lunch restaurants. Data is collected, for example, by restaurant and by dish. We utilize Hävikkimestari in the continuous development of our operations. With the help of the program, waste management is instilled as part of everyone’s work tasks.
We sell surplus food in our lunch restaurants at the end of the day, if there is food left over.
We make the amount of food waste visible in the lunch restaurants.
We will increase the patients’ freedom of choice regarding what they eat on the ward, both in terms of the dish and portion size.

Reducing waste is also an important part of the sustainability work in the Support Services.

We promote the use of cotton towels for drying hands. Compared to paper, cotton hand towels generate almost no waste. Fabric towels are currently already widely used in different HUS hospitals.
We are working to improve the collection and recycling of plastic.
We identify single-use products for which there are alternative reusable products.

The environment will thank us for reducing the use of chemicals, but the treatment environment will also become safer for both patients and employees.

We use microfiber cleaning equipment extensively in our everyday work. Microfiber itself removes dirt effectively.
We are adding detergent dispensers and thus standardizing the use of chemicals. Dispensers for cleaning agents automatically determine the amount and concentration of the detergent solution to be used.
We prefer the use of diamond disc pads in our cleaning machines. Diamond pads effectively clean the floors with just he help of water.
We have piloted chemical-free methods for the cleaning of common areas in a few of our units. The cleaning has been done with only microfiber and purified water, which has the properties of a cleaning agent.
We piloted the functionality and efficacy of nanocoated surfaces in a hospital environment. Both of the coating types included in the experiment are cleaned normally, but dirt comes off of them more easily. The amount of chemicals can be reduced. The photocatalyst surface works without chemicals, is activated by light, and is self-disinfecting.

Logistics Customer Service

Logistics Center

Our Logistics Center is located in Vantaankoski, at the intersection of Ring Road III and Hämeenlinnanväylä fairway.

Logistics Center
Uutistie 5
FI-01770 Vantaa

Postal address

Support Services / Logistics
P.O. Box 441
FI-00029 HUS

Our central warehouses, customer service, and procurement services are located in the Logistics Center.

In addition to the Logistics Center, we operate in all the HUS hospitals and some other treatment units. The HelpDesk for medical technology is located at the Meilahti campus in Power Center.