Your rights as a patient

There may have been an unexpected hazard or near miss in your treatment. As a service provider, we are responsible for the safety of your treatment. We constantly supervise and improve patient safety on the basis of information form a variety of sources.

As a patient, you can report any safety event that you notice while in care. You may submit an anonymous report to us to improve our operations.

You can submit a patient safety event report here (change the language into English on the e-form)

 If a safety event results in an actual or suspected patient injury, see Patient injury report.

If there has been a patient injury according to the Patient Insurance Act in your care or if you suspect it, you have the right to submit a patient injury report. You must submit the patient injury report to the Patient Insurance Center within three years of the injury becoming known. 

Go to the Patient Insurance Center website here

Patient Insurance Act (948/2019) (in Finnish)

Objections are processed by the director in charge of healthcare, who will request the necessary statements from the employees who provided the care and the professionals responsible for the actions taken. Once the objection has been processed, we will respond in writing. We aim to respond within a reasonable time.

Filing an objection does not restrict your right to complain about your care or behavior towards you to the authorities that supervise healthcare services, such as Valvira, the relevant Regional State Administrative Agency or the Parliamentary Ombudsman. Filing an objection also does not restrict your right to submit a patient injury report.

If a patient is unable to file an objection themselves because of their state of health or because they are deceased, an objection may be filed on their behalf by a family member or close friend without separate power of attorney. In such situations, please explain in the ‘Additional information’ field why the patient is unable to file an objection or provide power of attorney. If necessary, we will contact the patient to ask their view on the matter before the objection made by their next of kin is handled. In the absence of a power of attorney, we will provide a response to the patient or the next of kin of a deceased patient.

An adult patient may authorize another person to conduct transactions on their behalf, in which case the response to an objection will be delivered to that person. See [Managing affairs and acting on behalf of another person] and append your power of attorney to the objection. If you have a power of attorney, we recommend that you discuss the matter with the patient if possible and describe their views in the objection.

Act on the Status and Rights of Patients (785/1992), section 10 (in Finnish)

Read the instruction for using the Suomi.fi e-service.

You can file an objection: 

1. Electronically with strong identification (Suomi.fi) using your online banking credentials or mobile certificate

• Open e-form: Objection

2. With a paper form, which you must print, sign and mail to the address given on the form

• Open printable form: Objection (pdf)

3. A free-form letter which must contain the same information as requested on the form. The letter must be mailed to the address given on the form.

You can file an objection on behalf of a minor:

1. Electronically with strong identification (Suomi.fi) using your online banking credentials or mobile certificate

• Open e-form: Objection (on behalf of a minor)

2. With a paper form, which you must print, sign and mail to the address given on the form

• Open printable form: Objection (on behalf of a minor) (pdf)

3. A free-form letter which must contain the same information as requested on the form. The letter must be mailed to the address given on the form.

The objection and related information will be stored in our administrative matters register. 

As a rule, our response will be delivered using the same method you used when submitting your request, unless you request another delivery method.

If you are filing an objection on someone’s behalf, please read the instructions related to acting on behalf of another person on the website under ‘Managing affairs and acting on behalf of another person’ (LINK).

Please note:

• Fill out the form carefully. If the information is incomplete, the processing cannot begin and will be delayed.
• If you have had more than one personal identity number during the period covered by the objection, please give this information in the additional information field on the form.

Read the instruction for using the Suomi.fi e-service.

You have the right to file a complaint with the healthcare supervisory authority if you are displeased with your care. The authorities recommend that you first discuss the issue at the institution where you were provided care, and if no resolution can be found, file an objection with the director in charge of health care.

Complaints concerning matters that occurred more than two years earlier will not be considered unless there are special reasons to do so. Complaints regarding healthcare will mostly be addressed by regional state administrative agencies.

A complaint may be filed with Valvira, for example, if it is suspected that malpractice has resulted in death or serious permanent injury to the patient. 

Objection or complaint (Valvira)

If necessary, a patient ombudsperson will advise you how to file an objection, a patient injury report and a complaint .

Patient ombudspersons at HUS

Act on the Status and Rights of Patients (785/1992), section 10a (in Finnish)

Material damage consists for instance of a patient losing a dental prosthetic or breaking their eyeglasses during treatment at a hospital as the result of an error or negligence committed by a staff member. In such cases, you may file a claim for compensation in writing. 

Liability for compensation is provided for in the Tort Liability Act. (in Finnish)

You can file a claim application: 

1. Electronically with strong identification (Suomi.fi) using your online banking credentials or mobile certificate

• Open e-form: Claim for compensation

2. With a paper form, which you must print, sign and mail to the address given on the form

• Open printable form: Compensation claim application (pdf)

3. A free-form letter which must contain the same information as requested on the form. The letter must be mailed to the address given on the form.

The compensation claim application and related information are stored in our administrative affairs register. 

As a rule, our response will be delivered using the same method you used when submitting your request, unless you request another delivery method.

Please note:

• Fill out the form carefully. If the information is incomplete, the processing cannot begin and will be delayed.
• If you have had more than one personal identity number during the period covered by the claim for compensation, please give this information in the additional information field on the form.

Read the instruction for using the Suomi.fi e-service.

A patient ombudsperson is an expert in patient rights. A patient ombudsperson does not deal with matters related to the patient’s care. 

Read more about how patient ombudspersons can advice and assist you

you are always the best expert in your situation. That’s why your knowledge and actions are needed to make your care successful.

Read more about participating in your care

We need people to be research subjects in clinical medical research. When you participate in a study, you will receive information about your health status and experience on being studied.

Here you can read more about participating in medical research

You can help us improve by giving feedback. Open feedback can be submitted anonymously. 

Here you can give us feedback

You can use the Suomi.fi service to send us some of our forms related to patient rights. The service enables strong identification with either online banking credentials or a mobile certificate.

Links to the forms are available on our website. Click the link to open the form, then complete and submit it. The form will be delivered to us securely via Suomi.fi. For more information, visit the Suomi.fi service.

You can use Suomi.fi service to send us forms in the following matters:

• HUS Group patient register log data requests
• Request for clarification on the processing of patient data
• Patient document requests
• Demand for rectification
• Power of attorney (adults)
• Revoke a power of attorney (adults)
• Application for disclosure of a deceased person’s patient records
• Objection
• Claim for compensation

How to complete and submit an online form in the Suomi.fi service:

1. From the list above, choose the subject your matter concerns.
2. Click the link to open the online form and complete it.
3. Once you have completed the form, click Send/Submit.
4. Use your online banking credentials or a mobile certificate for strong identification.
5. If you have not yet activated Suomi.fi Messages, you need to answer the questions presented by the service as follows:
   • Choose to communicate with organizations and services electronically
   • Enter the email address where you want to receive notifications of incoming messages
   • NOTE! You will not see these questions if you have activated Suomi.fi Messages already.
6. Once you have submitted the form, you will receive an automated message about the successful submission of the form.
7. You will be notified about our reply to the email address you entered in the Suomi.fi service.

You can see all the online forms you have sent to us and the replies in the Messages section in Suomi.fi.

You can access the Messages section from the front page of the Suomi.fi service by selecting Messages and then logging in to the service.

Please note that we do not use e-authorizations or mandates to act on behalf of another person provided by Suomi.fi service. You can find instructions on acting on someone’s behalf under Managing affairs and acting on behalf of another person.

Patient documents contain sensitive information, and patient documents are confidential.

HUS employees have the right to use your patient data in connection with your treatment without your separate consent. The right of access is based on the care relationship between the professional and the patient. Your patient documents may also be processed by professionals whom you do not meet during your visit or treatment period. These people play an important role in advancing matters related to your care. For example, a ward secretary may book you an appointment and send you an invitation letter although you will not meet them in person. Also, employees handling various administrative patient matters may access your patient data in order to advance your case.

Your rights regarding patient documents are defined in the following laws and decrees:

• Decree of the Ministry of Social Affairs and Health on the processing of client data in healthcare and social welfare (457/2024)
• Act on the Processing of Client Data in Social and Health Care Services (703/2023)
• Act on the Status and Rights of Patients (785/1992)

We send patient-specific care notifications regarding specialist medical care to the National Institute for Health and Welfare (THL) on a daily basis. The information to be sent is defined in THL’s HILMO guide. The Care Register (HILMO) is a national data collection and reporting system for social welfare and healthcare maintained by the National Institute for Health and Welfare.

Notifications are also sent when we acquire a service from a private service provider by issuing a service voucher or by outsourcing the service. In these cases, the private service provider submits the Hilmo data directly to THL to maintain the accuracy and completeness of the information.

The collection of care notifications is based on the following acts:

• Act on the National Institute for Health and Welfare (668/2008) and
• Act on the Electronic Processing of Client Data in Healthcare and Social Welfare (784/2021)

The legal basis for processing data is the performance of a task carried out in the public interest.

• Data Protection Regulation of the European Parliament and of the Council (2016/679) Article 6(1), point (e).

According to law, THL has the right to obtain the collected data from the authorities organizing social welfare and healthcare services as well as from private social and health service providers free of charge and without prejudice to secrecy provisions.

THL uses HILMO data to produce monitoring data on access to treatment and epidemics, information for national guidance, international statistics etc. The data is used for decision-making, healthcare supervision and research purposes. Citizens can also use HILMO data for comparing the access to treatment or quality of healthcare providers, for example.

Messages related to HUS care notifications can be sent by email to hilmo@hus.fi. 

Care Register on THL’s website (in Finnish).

HILMO contact person:
Kimmo Parhiala

If you suspect that your patient documents have been processed by a person who has no legal basis for processing the data, you have the right to request a written statement on the matter.

You can make a request for clarification on the processing of patient data as follows:

1. Electronically with strong identification (Suomi.fi) using your online banking credentials or mobile certificate.
   Open the form: Request for clarification on the processing of patient data
2. On a paper form, which you must print, sign and mail to the address given on the form.
   Open the form: Request for clarification on the processing of patient data (pdf) (in Finnish)
3. A free-form letter which must contain the same information as requested on the form. The letter must be mailed to the address given on the form.

Please note:

• Fill out the form carefully. If the information is incomplete, the processing cannot begin and will be delayed.
• If your request for clarification concerns the data displayed on the MyKanta pages or the disclosure of your patient data, you can attach images or screenshots of the MyKanta sections for which you require clarification in your request. MyKanta is the patient’s personal view, and our staff does not have access to it.
• If you have had more than one personal identity code during the period of the request for clarification, please mention this in the form’s additional information field.

The request for clarification and related information are stored in our administrative register.

As a rule, the reply to the request for clarification is delivered using the same method you used when submitting your request, unless you request another delivery method.

If you are making a request for clarification on someone’s behalf, please read the instructions related to acting on behalf of another person on the website under Managing affairs and acting on behalf of another person.

Data in HUS patient registry may be used for purposes referred to in the Secondary Use Act (Act on the Secondary Use of Health and Social Data 552/2019). A person included in the registry has the right to oppose the use of their personal information in scientific register-based research and teaching as defined in the Secondary Use Act. You can exercise your right with these forms:

1. Online using strong electronic identification (Suomi.fi), online banking credentials, or a mobile certificate.
   Open the form: HUS Group Objecting to the uses referred to in the Secondary Use Act
2. With a paper form, which you need to print out, sign, and mail to the address: HUS Registry, PO Box 200, FI-00029 HUS 

You can view and print your own patient records by accessing MyKanta. MyKanta holds HUS patient records from autumn 2014 onwards.

You can also view your own patient data stored in the Apotti system via the Maisa portal.

You can ask for your own patient records as follows:

1. Electronically with strong identification (Suomi.fi) using your online banking credentials or mobile certificate
   Open the form: Request for patient data from HUS 
   In the electronic service, you can only order your own patient records.
2. On a paper form, which you must print, sign and mail to the address given on the form
   Open the form: Request for a copy of patient records
3. A free-form letter which must contain the same information as requested on the form. The letter must be mailed to the address given on the form.

Please note:

• The form has to be filled out carefully. If the information is incomplete, your case cannot be processed and the processing will be delayed.
• Patient data cannot be ordered by phone for data security reasons.

The delivery times of the ordered documents depend on the complexity and scope of the request. We can typically deliver documents to the client within 5–30 days.

X-rays and other image copies of imaging examinations

X-rays and other image copies of imaging studies can be ordered using the following form provided by the HUS Diagnostic Center:

Image copy order form (pdf 133.03 KB)

Right of data access

You have a legal right to access your data.

• EU General Data Protection Regulation (2016/679), Article 15

You can issue the Right of Data Access assignment as follows:

1. On a paper form, which you must print, sign and mail to the address given on the form.
   Open the form: Right of data access (in Finnish)
2. A free-form letter which must contain the same information as requested on the form. The letter must be mailed to the address given on the form.

If you have used more than one personal identity code during the period of the request for clarification, please mention this in the form’s additional information field.

As a rule, the reply is delivered using the same method you used when submitting your request, unless you request another delivery method. Depending on the selected time period, the reply can contain hundreds or even thousands of pages.

If you are making a patient record request on someone’s behalf, please read the instructions related to acting on behalf of another person on the website under Managing affairs and acting on behalf of another person.

The guardian is only entitled to those medical records of a minor that have been marked for disclosure to the guardian. In most cases, the guardian can see all the information of young children, but the visibility of the information decreases with adolescence. If a minor is able to make decisions regarding their treatment, they will decide whether the details of the visit will be disclosed to the guardian. Giving consent may be difficult for minors because they do not have full knowledge of the information recorded in connection with the treatment appointment. Decision-making capacity can only be assessed when the minor meets a member of the care staff personally, for example at a doctor’s appointment.. If decision-making capacity cannot be assessed, the information will not be disclosed to the guardian.

Healthcare personnel may delay the disclosure of data for example during periods of psychiatric treatment in order to ensure a confidential patient relationship. Healthcare personnel are obligated  to offer minors the opportunity to discuss even the most sensitive matters without having to fear the consequences. Minors must also be told that in serious situations, healthcare personnel are obligated to contact their guardian or authorities.

Rectifying an error in patient documents

Patient documents take the form of continuous and chronological patient records. Healthcare professionals are required to record in patient documents the information necessary for the arranging, planning, providing and monitoring of care and treatment for the patient. The accuracy of the information is assessed based on the time of record entry and the evaluations made at that time.

If an entry in patient documents does not meet the requirement of necessity described above, or if the information was incorrect at the time of entry, it is possible to request that the information be rectified or deleted. The healthcare professional processing the request will assess the fulfillment of the above criteria and change or delete the data accordingly. The patient’s request alone is not sufficient grounds for deletion if the above criteria are not met.

As a rule, the retention period of patient documents is 12 years from the date of death.

To demand for rectification, follow these steps:

1. Electronically with strong identification (Suomi.fi) using your online banking credentials or mobile certificate
   Open the form: Demand for rectification
2. With a paper form, which you must print, sign and mail to the address given on the form.
   Open the form: Demand for rectification (pdf) (in Finnish)
3. A free-form letter which must contain the same information as requested on the form. The letter must be mailed to the address given on the form.

Please note:

• The form has to be filled out carefully. If the information is incomplete, your case cannot be processed and the processing will be delayed.
• If your request for clarification concerns the data displayed on the MyKanta pages or the disclosure of your patient data, you can attach images or screenshots of the MyKanta sections for which you require clarification in your request. MyKanta is the patient’s personal view, and our staff does not have access to it.
• If you have had more than one personal identity code during the period of the request for clarification, please mention this in the form’s additional information field.

The request for clarification and related information are stored in the administrative register of the HUS Group.

As a rule, the reply to the demand for rectification is delivered using the same method you used when submitting your request, unless you request another delivery method.

If you are making a demand for rectification on behalf of another person, please read the instructions related to acting on behalf of another person on the website under Managing affairs and acting on behalf of another person.

We may disclose patient data to next of kin only with the patient’s consent.

However, according to the Act on the Status and Rights of Patients, healthcare personnel may disclose information on the patient’s state of health to the next of kin if the patient is being treated in the hospital due to unconsciousness or similar state, and there is no reason to assume that the patient would refuse to disclose the information. The patient may ask for a primary contact person in case of emergency to be added to their information or do it themselves in Maisa.

Patient documents are confidential even after a patient’s death. The patient documents of a deceased person may be disclosed only to the extent necessary to clarify or exercise the important interests or rights of the person requesting them. The request must always state the purpose of use, i.e., the grounds for disclosure. The person requesting the information shall not have the right to unrestricted access to the deceased’s patient records.

You can request the patient records of the deceased person as follows:

1. Electronically with strong identification (Suomi.fi) using your online banking credentials or mobile certificate
   Open the form: Request for disclosure of a deceased person’s patient records 
2. With a paper form, which must be printed, signed and mailed to the address given on the form
   Open the form: Request for disclosure of a deceased person’s patient records (in Finnish)
3. A free-form letter which must contain the same information as requested on the form. The letter should be mailed to the address: HUS Group’s Registry, P.O. BOX 200, FI-00029 HUS. 

As our patient, you have the right to receive information on who has processed your patient data at no cost. The right to receive patient register log data extends to the last two years. Data older than this can only be obtained for a special reason.

If you need to obtain log data that extends beyond the last two years, see detailed instructions under Log data that is over two years old.

Please note:

• We can only provide log data reports from our own registers. For example, log data requests for health centers or hospitals in the wellbeing services counties in Uusimaa or the City of Helsinki must be sent to Helsinki or the wellbeing services county in question.
• Your patient data is also processed by HUS employees whom you will not meet during your visit or stay in the hospital. These people play an important role in advancing matters related to your care.
• If you have used more than one personal identity code during the period of the request for clarification, please mention this in the form’s additional information field.

You can submit a HUS Group patient register log data request as follows:

1. Electronically with strong identification (Suomi.fi) using your online banking credentials or mobile certificate
   Open the form: Request for HUS Group’s patient register access log data
2. With a paper form, which you must print, sign and mail to the address given on the form
   Open the form: Request for HUS Group’s patient register access log data (pdf) (in Finnish)
3. A free-form letter which must contain the same information as requested on the form. The letter must be mailed to the address given on the form.

The log data request and related information are stored in our administrative register.

As a rule, log data reports are delivered using the same method you used when submitting your request, unless you request another delivery method. Depending on the selected time period, a log data report can contain hundreds or even thousands of pages.

If you are making a log data request on someone’s behalf, please read the instructions related to acting on behalf of another person on the website under Managing affairs and acting on behalf of another person.

The access rights to log data do not extend to data that is more than two years old without a special reason. These reasons include:

• a request made by an authority, such as the police, prosecutor or the Office of the Data Protection Ombudsman
• the person making the request demonstrates that they need the log data in order to defend their case in ongoing legal proceedings or similar official proceedings

We do not disclose log data that is more than two years old simply on the grounds of suspicion of misuse.

Please note:

• We can only provide log data reports from our own registers. For example, log data requests for health centers or hospitals in the wellbeing services counties of the City of Helsinki or Uusimaa must be sent to Helsinki or the wellbeing services county in question.
• Your patient data is also processed by HUS employees whom you will not meet during your visit or stay in the hospital. These people play an important role in advancing matters related to your care.
• If you have had more than one personal identity code during the period of the request for log data, please mention this in the form’s additional information field.

You can submit a patient register log data request as follows:

1. Electronically with strong identification (Suomi.fi) using your online banking credentials or mobile certificate
   Open the form: Requesting log data older than two years
2. With a paper form, which must be printed, signed and mailed to the address given on the form
   Open the form: Requesting log data older than two years (pdf) (in Finnish)
3. A free-form letter which must contain the same information as requested on the form. The letter must be mailed to the address given on the form.

The log data request and related information are stored in our administrative register.

As a rule, log data reports are delivered using the same method you used when submitting your request, unless you request another delivery method. Depending on the selected time period, a log data report can contain hundreds or even thousands of pages.

If you are making a log data request on someone’s behalf, please read the instructions related to acting on behalf of another person on the website under Managing affairs and acting on behalf of another person.

If you are a minor and a patient with us, see HUS Group patient register log data request for instructions on how to request your own log data.

If you as an adult are requesting log data on behalf of an underage patient, see the instructions under Guardian acting on behalf of a minor.

We do not disclose the patient register log data of a deceased person.

According to the law, only a living person can be considered a health and medical care services user with the right to receive log data on the processing of their patient data. Log data requests cannot be processed after the patient’s death.

If you have any questions concerning the contents of the log data report of the HUS-group’s patient register, or if you suspect that your patient data has been processed by a person who has no legal basis for processing the data, you have the right to request a written statement on the matter.

Check out the frequently asked questions, which can be accessed below.

What does “Identity-raporttia käytetty” mean?

Identity report is the basic information view for a person search. The view includes the patient’s full name, personal identity code, address and any telephone number and email address provided by the patient. The view shows if the patient is checked in to the hospital at the time of viewing. In some units, such as emergency departments, a person search needs to be performed for nearly every patient either by using their personal identity code or name. We primarily use the personal identity code to retrieve patient data. If no personal identity code is available and the patient needs urgent care, it may be necessary to search for patient data by differentiating between persons with the same name on the basis of information such as address details and date of birth.

What does “Potilas-/asiakasperusteinen toimintoraportti viety” mean?

The function reports of the patient information system are statistics on the visits and procedures at the clinic. For example, reports on the number of visits to the emergency department or outpatient clinic, or the number of patients treated in the ward are function reports. No employee processes the patient data and no personal or patient data is transferred to the function report.

What does “Sisältö kirjoitettu zip-tiedostoon" mean?

Files originating from the patient information system Apotti, such as outgoing letters, are exported from the system as zip files. When an employee makes an appointment for a patient and sends an invitation letter, the log report shows that a zip file was written.

For more detailed instructions on how to make a request for clarification, see Request for clarification on the processing of patient data.

Minors use healthcare services both alone and accompanied by a guardian. The Act on the Status and Rights of Patients requires to treat a minor patient in mutual understanding with their guardian if the minor owing to their age and level of development cannot make decisions on their treatment.

If necessary, healthcare personnel will contact the guardian if the minor attending the appointment alone is not capable of making decisions. We always try to assess the opinion of a minor patient regardless their capability to decide on the treatment.

At each appointment, a healthcare professional must assess the decision-making capacity of a minor patient regarding the matter in question.

For example, a minor can make an appointment to a contraceptive clinic, where they may be able to decide on their treatment in mutual understanding with a healthcare professional. If a minor is deemed able to decide on the treatment, they also decide whether the information on the visit is disclosed to the guardian. A minor may come to the emergency department intoxicated or due to severe mental health symptoms, in which case they are usually unable to decide on the treatment, and healthcare personnel must ask their guardian to take part in the decision-making.

Cooperation with the guardian of a minor patient

The guardian must ensure the child’s development and wellbeing, including the care the child needs. For this purpose, the guardian also has the right to access the minor’s patient data, subject to certain restrictions.

If the minor is mature enough to independently decide on their treatment, they also have the right to decide on the disclosure of their confidential information. Assessing the opinion and decision-making capacity of a minor may require a one-on-one meeting with a healthcare professional while the guardian stays in the waiting room.

The guardian always has the right to contact a healthcare provider to arrange the care of a minor. The guardian has the right to give the reasons for getting in contact with the healthcare provider, such as the symptoms discussed and the guardian’s own observations of the minor’s condition. Based on the contact, an entry can be made in the minor’s patient documents regarding the guardian’s description and instructions given by a healthcare rofessional on self-care or seeking treatment, for example.

If necessary, the guardian must accompany the minor to an emergency department or non-urgent appointment to assess the minor’s condition and seek treatment. The guardian may act on behalf of the minor in usual appointment matters, such as postponing or cancelling an appointment due to an obstacle. If the guardian does not have sufficient information to take care of matters on behalf of a minor, we may request a report on the child’s custody or contact the patient personally.

In a serious situation, a minor cannot prohibit us from communicating with a guardian or social welfare authority. An example of this could be a situation where healthcare services raise concerns about the child’s own safety or the safety of others. Minors are always informed of such a contact and the reason for it. Healthcare professionals have a duty to notify social services in order to assess the need for child welfare, if necessary.

As a minor, you can do the following things yourself by using strong identification in the Suomi.fi service or by filling out a paper form:

• HUS Group patient register log data requests 
• Request for clarification on the processing of patient data
• Patient document requests 
• Demand for rectification 
• Application for disclosure of a deceased person’s data
• Objection
• Application for damages

An official guardian can tend to a minor patient’s affairs by using the Suomi.fi service. Considering the age and level of development of the child, it is recommended that the matter is discussed with the minor themselves, and describe the patient’s own opinion in the request if possible. In connection with assignments, patient data may be disclosed to the guardian subject to certain restrictions.

Please note that log data can only be provided if all health service events in their entirety have been marked to be disclosed to a guardian for the period in question.

If necessary, we may require proof of custody before disclosing any information. The request may be accompanied by, for example, a court decision on child custody or a decision on emergency placement by the social welfare authority of the wellbeing services county.

Please note that we will deliver the reply either via the Suomi.fi service to the person who made the order or to the permanent address of the minor patient if, based on information on their age, level of development and decision-making capacity, they are deemed to be at least partially able to exercise their right to self-determination.

Taking care of administrative patient matters on behalf of a minor:

1. Electronically with strong identification (Suomi.fi) using your online banking credentials or mobile certificate. The child’s official guardian may carry out the assignment without an authorization. Other legal representatives must attach the relevant power of attorney to the form.
   • Open the form: Request for HUS Group’s patient register access log data (on behalf of a minor)
   • Open the form: Requesting log data older than two years (on behalf of a minor)
   • Open the form: Request for clarification on the processing of patient data (on behalf of a minor)
   • Open the form: Demand for rectification (on behalf of a minor)
2. With a paper form, which must be printed, signed by the person acting on behalf of another and mailed to the address given on the form. A power of attorney is attached to the assignment if the person acting on behalf of a minor is not the minor’s official guardian.
   • Open the form:  Request for HUS Group’s patient register access log data (on behalf of a minor) (pdf) (in Finnish)
   • Open the form: Requesting log data older than two years (on behalf of a minor) (pdf) (in Finnish)
   • Open the form: Request for clarification on the processing of patient data (on behalf of a minor) (pdf) (in Finnish)
   • Open the form: Demand for rectification (on behalf of a minor) (pdf) (in Finnish)
3. A free-form letter which must contain the same information as requested on the form. The letter must be mailed to the address given on the form.

As a rule, the reply to the assignment is delivered using the same method you used when submitting your request, unless you request another delivery method or the reply is delivered to the patient instead of the person who made the order.

Please note:

• Fill out the form carefully. If the information is incomplete, your case cannot be processed and the processing will be delayed.
• The assignment and related information are stored in our administrative register.

If the assignment concerns the data displayed on MyKanta pages or the disclosure of patient data, you can attach images or screenshots of the MyKanta sections requiring review. MyKanta is the patient’s personal view, and our staff does not have access to it.

An adult patient may authorize another person to act on their behalf.

You can never make an organ testament or living will on behalf of someone else.

Power of attorney to act on behalf of another person

You can use the power of attorney to authorize another adult to act on your behalf either

• in all matters relating to us (i.e. to book appointments, receive results, request prescription renewals and carry out patient administration assignments), or
• only in matters related to our client fees.

The information in the power of attorney is stored in the HUS Group patient register.

You can specify that the power of attorney is valid either until further notice or for a specified time period. You may revoke the power of attorney at any time. See Termination of authorization to act on behalf of another person.

You can fill out a power of attorney as follows:

1. Electronically with strong identification (Suomi.fi) using your online banking credentials or mobile certificate. The person giving the authorization (in this case, you) must use strong identification.
   Open the form: Power of attorney for acting on behalf of another person (adults) 
2. On a paper form, which you must print, sign and mail to the address given on the form.
   Open the form: Power of attorney for acting on behalf of another person (adults) (pdf) (in Finnish) 
3. Raise the matter with the staff during your visit.

Please note:

• In assignments made through the Suomi.fi service, the person acting on behalf of another person uses strong identification to log in to the service and attaches the power of attorney to the administrative assignment.

The information in the proxy access authorization is stored in the HUS Group patient register.

If the state of health of your next of kin or some other close relative has deteriorated to such an extent that they are no longer able to draw up a power of attorney, the matter can be brought up with the professional responsible for the treatment during an appointment. In this case, filling out a power of attorney can be agreed upon with the professional, HUS customer and the customer’s representative.

The need to act on behalf of another person should be taken into account when encountering conditions such as progressive illnesses or severe permanent illnesses or injuries. A power of attorney should be drawn up when the person is still capable of granting authorization to another person to act on their behalf.

The person acting on behalf of another person may also be a trustee who has an official continuing power of attorney indicating the areas of welfare guardianship (e.g. financial matters, health-related matters), the validity period and the details of the granter of the mandate and the attorney.

The continuing power of attorney must be signed by the granter. When visiting us, the trustee must prove their identity, in addition to showing the power of attorney. Depending on the assignment, the information in the continuing power of attorney is stored either in the HUS Group patient register and/or in the administrative register.

The need for guardianship should be taken into account when encountering progressive illnesses or severe permanent illnesses or injuries, for example. A power of attorney should be drawn up when the person is still capable of granting authorization to another person to act on their behalf.

You can read more about welfare guardianship on the website of the Digital and Population Data Services Agency.

You have the right to revoke the power of attorney if you wish or if the situation changes.

You can revoke the power of attorney as follows:

1. Electronically with strong identification (Suomi.fi) using your online banking credentials or mobile certificate.
   Open the form: Cancelling a power of attorney for acting on behalf of someone (adults)
2. On a paper form, which you must print, sign and mail to the address given on the form.
   Open the form: Cancelling a power of attorney for acting on behalf of someone (adults) (pdf) (in Finnish)
3. Orally during the visit, in which case the revocation of the power of attorney is recorded in the HUS Group patient register.

The Apotti system used by HUS includes the Maisa portal, through which you can view your own patient data, for example. Check out the Maisa portal on the Apotti website.

You can also authorize another person to act on your behalf in Maisa after you have registered as a Maisa user. For more information, see Maisa – Frequently asked questions.

You can also authorize access to Maisa by another person in connection with your treatment by using the following power of attorney: Maisa proxy access authorization (pdf 62.48 KB) Print out the questionnaire and bring it with you to the appointment.

MyKanta is part of the national Kanta services, and its use requires a Finnish personal identity code and means of identification, such as online banking credentials.

MyKanta is your personal view, which healthcare professionals cannot see.

In MyKanta, you can:

• read treatment-related records
• check the results of laboratory and X-ray examinations
• consent to or deny the disclosure of your own data
• record your living will and organ testament

If you notice errors or omissions in the entries in MyKanta, refer to the section Demand for rectification.

If you need help using MyKanta, contact Kanta’s customer service. 

Here you can find more information about MyKanta and how to use it.

The patient documents transferred to the Kanta Services sometimes show purely technical deficiencies. For example, it may be that one of the HUS organization-level codes has been missing from a document transferred to Kanta. To do this, repair software has been developed for scanning messages sent to Kanta. The repair software does not in any way concern the contents of patient documents, but if it detects technical deficiencies, it will make automatic corrections. After the technical correction, a new version of the document will be sent to Kanta, which means that the text entered after the previous update may appear in MyKanta.

The Apotti system uses an advance search in the Kanta Services in accordance with the specifications of the Finnish Institute for Health and Welfare. This means that when, for example, a referral is recorded as received, the system automatically checks and makes available information in other healthcare units, if the patient has submitted a consent in Kanta for disclosure of data.

The advance search also occurs when, for example, a paper form concerning treatment or data received from another unit is scanned and stored in the system after a treatment appointment. This archiving event creates a service event in Apotti and makes an advance search in Kanta, even when no HUS personnel is processing the patient’s data in the Apotti system at the time.