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Customer satisfaction

At HUS, we want to develop our operations and improve our services even further. All received feedback from customer is valuable and allows our customers to make a difference. We utilize the feedback to develop our services, customer service and management, among other things.

Sairaanhoitaja juttelee potilaalle käytävällä.

Based on received feedback, we have, for example, developed our care practices and services, improved the data security and privacy of our patients, and provided training to our staff. We have also utilized feedback in our projects to develop our operations. 

We have received a lot of praise especially for the friendly service, good care, and high-quality patient meals we provide. The received praise encourages us to provide even better care and to maintain the quality of our operations.

“The staff was friendly and professional; my warmest thanks to everyone. I was treated as an individual, not just a number.”

“A matter-of-fact, friendly, professional and knowledgeable staff, both at the outpatient clinic, on the ward, in the operating room, and in the recovery room. Thank you all, I can wholeheartedly thank you and praise every one of you!”

“The service was really commendable and even though I was nervous about my procedure, the staff provided me encouragement. My warmest thank you for everything!”

We have developed our operations based on customer feedback

Examples of actions we have taken:










“The food on the ward was tasty and the night nurses were empathetic and competent.”

“Thank you for your expert and friendly care and service. Definitely among the best of my hospital experiences!”

“I have never encountered such friendly nurses who do not allow the rush and haste to hinder the encountering of the customer and providing assistance to them. I have been feeling relaxed throughout the treatment period. Thank you to the nurses on the ward!”

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