Our development measures in 2025

Quality and presentation of patient meals

Feedback:
Patient meals have been poor in quality, and the food has looked unappetazing.

Actions:

• Development team processed the feedback and discussed it with the catering company Feelia.
• The kitchen will pay more attention on meal distribution and presentation.

Night-time noise and quality of sleep

Feedback:
Patients sleep poorly on the ward during the night.

Actions:

• Night-time noise has been reduced.
• Dimming film was installed on glass walls near patient beds.

Dirty toilets and missing grab bars

Feedback:
Toilets were dirty and there were not enough grab bars.

Actions:

• Cleaning schedules were adjusted.
• Grab bars were added according to suggestions from patients.

Waiting times on procedure days

Feedback:
Waiting time before admittance to operating room has been long.

Actions:

• Information about patients’ waiting times has been improved.
• Patients who live near the hospital can wait for their surgery at home.

Patient, discharge and home care instructions, and invitation letters

Feedback:
Instructions provided at discharge were unclear. Invitation letters sent to patients were difficult to understand.

Actions:

• Instructions were improved together with the customer panel.
• Patient feedback was used to improve the discharge instructions.
• The staff attended workshops to clarify the discharge process.
• The invitation letter template was clarified and staff members received communication training on the matter. Over 1000 HUS employees were trained for the new model.

Privacy and data protection

Feedback:
In open indoor spaces, outsiders can hear discussions between a doctor and a patient.

Actions:

• Rooms for private discussions were arranged.
• More attention was paid on use of voice and facilities.

Waiting rooms and furniture

Feedback:
Waiting times in lobbies are long and the chairs are uncomfortable.

Actions:

• Old furniture was removed.
• It was replaced with new, more ergonomic chairs that are easy to clean.

Bleak hallways

Feedback:
Hallways were bleak and echoing.

Actions:

• We started cooperation with a planning specialist.
• HUS’s art collection will be used to decorate the hallways.