Remote Appointments at Emergency Department

You may be directed to a remote appointment by calling the toll-free Medical Helpline 116117. A nurse from the Medical Helpline will assess your need for care and the urgency and if your issue can be treated remotely or if you need to go to the hospital’s emergency department.

The fee for a remote appointment at the emergency department is the same as the emergency department’s client fee. Patient fees.

To ensure patient safety, the cases treated at the remote appointments are very limited, urgent health issues that cannot wait until the health centers open. Health care professionals always assess the need for care and direct the patients to remote appointments based on that assessment.  

The emergency departments at Hyvinkää, Jorvi, and Peijas offer remote appointments on Fridays from 4 p.m. to 10 p.m. and on Saturdays and Sundays from 8 a.m. to 10 p.m. 

At the end of the remote appointment, the doctor will give you instructions on what to do next.