Digital services

Maisa is a shared customer portal of the HUS, the City of Helsinki, and the wellbeing services counties of Vantaa and Kerava. You can use Maisa securely on the mobile app or a computer to manage your health and care whenever it suits you.

You log in to Maisa with strong authentication using online banking credentials, a mobile certificate, or an electronic ID card.

In Maisa, you can, for example:

• view your appointments, test results, and other information related to your care
• communicate with your care unit *
• complete questionnaires and forms related to your care
• prepare for appointments and take part in video visits
• book, reschedule, and cancel appointments when these services are available in your care unit
• check in for your appointment with the Maisa mobile app at service locations where the service is available.

* You can send messages to your care unit if you have had an appointment within the last six months or have an appointment scheduled within the next six months.

Sign in to Maisa 

You can use Maisa in a web browser or with the Maisa mobile app. When you sign in for the first time, you accept the terms of use and choose how you want to receive notifications from Maisa. You can change your notification settings later.

How to activate electronic letters and notifications

You can receive HUS patient and appointment letters in Maisa instead of by post. When you activate electronic letters, you will be notified of a new letter in the way you have selected.

• Sign in to Maisa using the mobile app or a web browser.
• Open the menu and select Settings, then Notifications.
• Under Notification-Specific Settings, select Messages and Letters.
• Turn off Post for Patient and Client Letters from HUS and Wellbeing Services Counties; HUS Appointment Letters. 
• Select Email, Text message, or Push notification as the method for electronic notifications.
• Select Save changes.

Watch instruction videos for using Maisa

Frequently asked questions about Maisa

Patient instructions: Getting started with Maisa (PDF) (in Finnish)