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Patient fees

In Finland, the costs of medical care are principally paid by the patient’s home municipality. Fees charged from patients are determined according to the Act and Decree on Client Charges in Healthcare and Social Welfare.

In Finland, the costs of medical care are principally paid by the patient’s home municipality. The fees charged from patients by HUS for appointments, remote appointments, treatment periods and medical certificates are determined in accordance with the Act and the Decree on Client Charges in Healthcare and Social Welfare. If you do not have a municipality of residence in Finland, see instructions below.

We also charge a fee for not attending a specialist medical care appointment, remote appointments, and diagnostic examination appointments. The fee will not be charged if there is an acceptable reason for not attending. Appointment cancellations must be made by noon on the previous day. You can find instructions on how to cancel an appointment in the instructions on how to arrive in the unit. 

We will send you an invoice afterwards, about two weeks after your treatment or appointment. We can send you the invoice by post, e-invoice, direct payment or via Posti's OmaPosti service, depending on your choice. You can receive e-invoices, i.e. electronic invoices, by entering into an e-invoice agreement through your online banking service. The sender of the patient fee invoice is HUS Joint Authority, treatment invoices (HUS-kuntayhtymä, hoitolasku).

You can start using direct payments by making a direct payment authorization at your local bank or through their customer service. Direct payment means that you authorize your bank to pay the invoice from your bank account on your behalf. An advance notice of the invoice will be mailed to you and your bank will debit the payment from your account on the due date. You can also receive HUS patient invoices via Posti's OmaPosti service. To start using OmaPosti, you need to register to Posti's digital service. Visit the Posti website to read more on using OmaPosti.

Invoices are generally given a payment period of 3 weeks. If you do not pay your invoice by the due date, you will receive a reminder 2 weeks after the due date. If you do not pay your invoice by the due date, we will charge penalty interest according to the Interest Act as of the due date.

Act on Client Charges in Healthcare and Social Welfare
Decree on Client Charges in Healthcare and Social Welfare

Contact our patient fee customer service if you need advice or more information or if there is something unclear about the invoice. 

HUS patient invoicing customer service

Telephone: 09 4717 8550; open on weekdays from 9 a.m. to noon
Email address: potilaslaskutus@hus.fi
Postal address: HUS Asvia, Potilaslaskutus, P.O. Box 680, FI-00029 HUS.

We record all phone calls for quality assurance and training purposes. 

Patient invoices can be paid in HUS restaurants

You can now pay your HUS patient invoices at the restaurant counters in our hospitals. Below is a list of the restaurants where you can pay patient invoices. Payment of invoices in Kalasatama ended on December 31, 2021.

To pay an invoice, you will need to have the paper invoice you’ve received. We cannot accept your payment without the invoice. Cashiers at the restaurants are not able to provide advice in matters related to invoicing. If you need advice, please call our patient invoicing customer service, open Mon–Fri 09:00–12:00, tel. 09 471 78550 or contact us by email at potilaslaskutus@hus.fi

Restaurants:

Biomedicum, Haartmaninkatu 8
Espoo Hospital, restaurant Suolaheinä,  Karvasmäentie 6
Hyvinkää Hospital cafeteria, Sairaalankatu 1
Skin and Allergy Hospital, Meilahdentie 2
Jorvi Hospital, Karvasmäentie 8
Kellokoski Hospital, Ohkolantie 10
Surgical Hospital, Kasarminkatu 11-13, Helsinki
Lohja Hospital, Sairaalantie 8
Meilahti administrative building’s restaurant; Stenbäckinkatu 9, Building 5
Peijas Hospital, Sairaalakatu 1 Vantaa
Porvoo Hospital, Sairaalantie 1 
Raseborg Hospital, Östra strandsgatan 9
Tullinpuomi, Topeliuksenkatu 32
Töölö Hospital, Topeliuksenkatu 5























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