Patient fees
In Finland, the costs of medical care are principally paid by the patient’s home municipality. Fees charged from patients are determined according to the Act and Decree on Client Charges in Healthcare and Social Welfare.
In Finland, the costs of medical care are principally paid by the patient’s home municipality. The fees charged from patients by HUS for appointments, remote appointments, treatment periods and medical certificates are determined in accordance with the Act and the Decree on Client Charges in Healthcare and Social Welfare. If you do not have a municipality of residence in Finland, see instructions below.
We also charge a fee for not attending a specialist medical care appointment, remote appointments, and diagnostic examination appointments. The fee will not be charged if there is an acceptable reason for not attending. Appointment cancellations must be made by noon on the previous day. You can find instructions on how to cancel an appointment in the instructions on how to arrive in the unit.
We will send you an invoice approximately two weeks after your treatment or appointment. If you do not have an e-invoice agreement with HUS via online banking, we will send you the invoice by mail. You may pay the invoice through online banking or in person at the HUS customer service desk. You can pay via e-invoice by entering into an e-invoice agreement in your online banking service. The sender of the patient fee invoice is the Joint Authority HUS, treatment invoices (HUS-kuntayhtymä, hoitolasku).
Invoices are generally given a payment period of 3 weeks. If you do not pay your invoice by the due date, you will receive a reminder 2 weeks after the due date. Payment reminders will be sent and collections enforced by a collection agency on behalf of HUS. If you do not pay your invoice by the due date, we will charge penalty interest according to the Interest Act as of the due date.
Act on Client Charges in Healthcare and Social Welfare
Decree on Client Charges in Healthcare and Social Welfare
Contact our patient fee customer service if you need advice or more information or if there is something unclear about the invoice.
HUS patient invoicing customer service
Telephone: 09 4717 8550; open on weekdays from 9 a.m. to noon
Email address:
cbgvynfynfxhghf@uhf.svif.suh@sutuksalsalitop
Postal address: HUS Asvia, Potilaslaskutus, P.O. Box 680, FI-00029 HUS.
HUS customer service desk
Tynnyrintekijänkatu 1 C, Helsinki (Kalasatama), open on Tuesdays and Thursdays from 9:00 a.m. to 3:00 p.m.
Joint Emergency Department fees are levied on people aged 18 and over.
Fees for joint emergency services are not charged in psychiatric outpatient units. There are also no charges for front-line veterans. If a patient is admitted immediately to the hospital for treatment after an examination at an outpatient clinic, a short-term institutional care fee is charged instead of an outpatient fee.
Health center appointment at a joint emergency department
in 2021: EUR 18.50
This fee will be charged from patients aged 18 or above at the joint emergency department on weekdays between 8:00 a.m. and 8:00 p.m.
in 2021: EUR 39.10
This fee will be charged at joint emergency departments on weekdays between 8:00 p.m. and 8:00 a.m. and on Saturdays, Sundays, and public holidays.
Health center nurse appointment at a joint emergency department
in 2021: EUR 14.00
This fee will be charged from patients aged 18 or above at the joint emergency department on weekdays between 8:00 a.m. and 8:00 p.m.
in 2021: EUR 34.60
This fee will be charged at joint emergency departments on weekdays between 8:00 p.m. and 8:00 a.m. and on Saturdays, Sundays, and public holidays.
Emergency dental care health center appointment at a joint emergency department
in 2021: EUR 32.10
This fee will be charged in emergency dental care at joint emergency departments of health centers on weekdays between 4:00 and 9:00 p.m., and on weekends and public holidays between 9:00 a.m. and 9:00 p.m.
Appointment with a specialist physician in joint emergency services
in 2021: EUR 39.20
Short-term inpatient care
in 2021: EUR 48.90
Charged from patients on the days of admission, inpatient care, and discharge. No fee will be charged for the day of discharge if the treatment continues at another institution on the same day.
Daily hospital fee after the payment cap has been exceeded
in 2021: EUR 17.90
Daily hospital fee in short-term psychiatric inpatient care
in 2021: EUR 17.90
Fees charged for inpatient ward care for psychiatric patients is EUR 17.90 for the first 10 days per calendar year and after this, the care is free of charge for the patient.
Specialist medical care provided at home
in 2021: EUR 12 per house call
Temporary home service provided by a physician, a dentist, or a nurse.
Day care or night care fee
in 2021: EUR 20.20
This fee is charged if a patient is in care only for the day or only for the night. This fee is not to be collected in the psychiatric outpatient unit, nor for children under the age of 18, in so far as more than seven treatment days have been accumulated in the calendar year.
The outpatient clinic fee is charged from people aged 18 or older. No fee is levied for front-line veterans, patients in psychiatric outpatient units, or for examinations, treatment and follow-up in maternity clinics of pregnant women taking intoxicants. If the patient is admitted to the hospital immediately after a visit to the outpatient clinic, no outpatient clinic fee will be charged.
Physician
in 2021: EUR 39.20
Nurse
in 2021: EUR 34.70
No fee is levied for front-line veterans, patients in the psychiatric outpatient unit, or for examinations, treatment and follow-up in maternity clinics of pregnant women taking intoxicants.
Physician
in 2021: EUR 31.40
Nurse or special worker
in 2021: EUR 27.80
Group appointment
in 2021: EUR 9.10
Serial treatment appointment
in 2021: EUR 9.10
in 2021: EUR 130.10
This fee is charged instead of an outpatient clinic fee for any procedure performed in an operating room and requiring general anesthesia, extensive local anesthesia, or intravenously administered medication.
If a patient undergoing ambulatory surgery must remain at the treatment unit until the following day due to a complication or similar reason, the patient may be charged a daily hospital fee of EUR 48.90 in addition to the fee of EUR 130.10.
in 2021: EUR 11.40 per appointment
This fee is charged for a maximum of 45 appointments per calendar year.
For group appointments, a fee equal to the serial treatment fee will be charged.
The serial treatment fee is charged from people aged 18 or older. (The same applies to group appointments.)
This fee is defined as 85% of the net monthly income of the patient being treated.
If a patient in inpatient care has a spouse who earns less than the patient, the fee is defined as 42.5% of the combined net income of the spouses. However, the patient must always retain at least 15% of their net income, or at least EUR 110 per month. A patient entitled to a front-veteran’s supplement may retain that benefit.
From the commencement of 24-hour institutional care, a person whose institutional care is estimated to last or whose institutional care has actually lasted at least three months shall be considered to be in long-term institutional care.
If a patient has accumulated more than seven treatment days during a calendar year, no further daily hospital fees, night care fees, or day care fees will be charged. However, there is a fee for ambulatory surgery. A report on the treatment days must be presented to the hospital.
Treatment at the outpatient clinic will be free of charge from 1 July 2021, as will remote appointments and serial treatment.
Medical certificates and statements related to the patient’s treatment are free of charge. Other certificates and statements are subject to a fee (e.g. health certificates requested by the patient for tax authorities, an insurance institution, or the acquisition of a benefit). The actual fee depends on the type of certificate or statement.
Medical certificate
in 2021: EUR 50.80 at maximum
Medical certificate on the right to drive
in 2021: EUR 61.00
This fee is charged for a medical certificate required for the patient to be granted or to retain the right to drive.
in 2021: EUR 13.40
This fee applies to inpatient care of a disabled patient.
The medical appliances required for treatment, along with their fitting, replacement as necessary, and maintenance are free of charge, except if said need is caused by an injury or occupational disease eligible for compensation under the Accident Insurance Acts, Military Injury Act, Motor Liability Insurance Act, or Patient Injury Act.
Appointment cancellations must be made by noon on the previous day.
in 2021: EUR 50.80
This fee is charged from patients aged 18 or more for not attending a specialist medical care outpatient appointment, a remote appointment, or a diagnostic examination appointment. The fee will not be charged if there is an acceptable reason for not attending (e.g. acute illness or other acceptable reason).
Day hospital fee
in 2021: EUR 8.80 per day
This fee is charged for treatment and board at the Psychiatry Day Ward. Day Ward activities and sheltered employment appointments are free of charge.
Housing service fee
in 2021: EUR 8.80
This fee is charged for the housing services at psychiatric rehabilitation homes and small group homes.
No customer fees are charged from organ donors.
Patients who do not have a municipality of residence in Finland or are not treated as residents of the municipality shall be charged a fee corresponding to the actual costs of treatment, unless otherwise stipulated by an international agreement binding Finland or European Union legislation. This fee will also be charged for the treatment of patients under the age of 18.
Compensation payable to a respiratory paralysis patient for maintenance not received is EUR 48.90 per day.
The fee charged from the birth partner of a mother giving birth is EUR 48.90 per day if accommodated in a family room. At the Family Nest Hotel, the fee is EUR 39.20 per day. We only charge this fee from the patient, and on the patient’s invoice.
There is a payment cap on client fees for municipal health care. The invoice indicates whether the fee accrues the payment cap. If the total amount of your fees accumulating the payment cap exceeds EUR 683 in any given calendar year, the municipal healthcare [LT1] services will primarily be covered by the payment cap and be free of charge for you until the end of that calendar year. Even after the payment cap has been exceeded, we will continue to charge a reduced fee per treatment day for short-term inpatient care. The payment accrual monitoring period is a calendar year and you must monitor the accrual of the payment cap yourself. Fees payable for patients under 18 years of age can be included in the payment cap for either of their guardians. Upon request, you will receive a certificate stating that your payment cap has been exceeded after the cap has been reached. Keep the original receipts of your paid treatment fees, as they can be requested when applying for a certificate. More information available from the HUS patient invoicing customer service.
For more information on the payment cap, visit the Ministry of Social Affairs and Health website.
If you are in long-term institutional care in HUS (estimated or actual duration 3 months or more), you will be charged a fee, the amount of which will be determined on the basis of the patient’s ability to pay pursuant to the Act on Client Charges in Healthcare and Social Welfare.
The long-term institutional care fee will be reduced or waived, if the charging of the fee endangers the conditions for your or your family’s livelihood or the fulfilment of your legal maintenance obligation (Section 11(1) of the Act on Client Charges in Healthcare and Social Welfare). In such situations, you need to contact patient invoicing or the HUS unit that confirmed your original long-term inpatient care fee. The reduction and non-collection of the fee is primary in relation to the income support provided for in the Act on Social Assistance.
The reduction and waiving of fees only applies to long-term institutional care fees. Other fees shall not be reduced or waived on the basis of the above criteria.
You may apply for an extended payment period for your HUS invoices and agree on a payment plan. If you have outstanding patient fees that have not yet been sent to collection, please contact the invoicing customer service as soon as possible to agree on a payment plan.
If your invoice has already been sent to collection, please contact the collection agency and agree with them how to deal with your invoice.
For more information on patient invoicing in HUS hospitals, please call 09 4717 8550 or email cbgvynfynfxhghf@uhf.svif.suh@sutuksalsalitop
We are open on weekdays from 9 a.m. to noon. The service is closed on weekends and public holidays.
The mailing address for patient invoicing is HUS Asvia, Potilaslaskutus, P.O. Box 680, FI-00029 HUS.
Collection office: Lowell, customer service, tel. 02 2700 300. Online service and chat: lowell.fi/oma
This guideline for making a claim for a revised decision does not apply to an invoice associated with a payment decision for long-term institutional care determined by your ability to pay.
If you are dissatisfied with the invoice regarding the HUS customer fees for an invoice other than the payment decision for long-term inpatient care, you can appeal by submitting a claim for rectification to the Board of Joint Authority HUS. You can appeal the invoice if the invoice is addressed to you or the invoice has an immediate impact on your rights, obligations, or benefits.
Make a written claim for rectification at the latest within 30 days of having received the invoice. We consider that you have received the invoice at least on the seventh day from its sending date, unless there is evidence of anything else. The day of arrival of the invoice shall not be included in the claim period. If the last day of the claim period is a religious holiday, Independence Day, First of May, Christmas Eve, Midsummer Eve, or a normal Saturday, the claim for a rectification may be filed on the following working day.
In the claim for rectification, please indicate your name, personal identity code, contact details, invoice number of the invoice to be corrected, the change you are requesting, and your reasons for the claim. Include any documents you are invoking if you haven't already provided them before. If your mandate to speak is being exercised by your legal representative or agent, or if the claim for rectification is drawn up by another person, also provide their name and contact information.
The claim for rectification is addressed to the Board of Directors of the Joint Authority HUS. Send the claim for rectification to HUS Central Registry, P.O. Box 200, FI-00029 HUS or by email to xrfxhfxvewnnzb@uhf.svif.suh@omaajriksuksek .
The processing of the claim for rectification is free of charge for you. The invoice cannot be appealed to the courts.
The service voucher complements the in-house clinical services at HUS. We can issue service vouchers to patients on the waiting list in situations where our own capacity is not enough for providing treatment in compliance with the Care Guarantee Act. You cannot yourself request or opt for a service voucher.
Our purpose in this is to guarantee you high-quality treatment and to improve access to treatment flexibly, thereby shortening waiting times.
Service voucher value and how to use it
Your deductible will be no more than the fee charged by HUS for the same service. Treatment that you obtain using a service voucher will cost you no more than the same treatment at HUS. By law, you have the right to refuse a service voucher if offered and choose to stay in the HUS queue instead.
If you do accept a service voucher, you may choose where to go for your treatment from a list of service providers approved as HUS partners. Once you have received a service voucher through the “palse” system, you may book an appointment for a procedure with the service provider of your choice and agree on the time and other details with them. You may also purchase additional services to pay yourself from that service provider beyond what the service voucher covers.
A service voucher is issued to you personally. It cannot be exchanged for cash, and you may not use it for any other purpose than that specified in the issuing decision. You cannot claim a tax credit for household expenses for a service obtained using a service voucher.
You will retain all the rights of a patient provided for in the Act on the Status and Rights of Patients, as with all public healthcare services. The Consumer Protection Act also applies with respect to any service provider that you go to. If you are unhappy with the service you obtain using a service voucher, you may file a complaint with HUS and the service provider.