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Patient fees

In Finland, the costs of medical care are principally paid by the patient’s home municipality. Fees charged from patients are determined according to the Act and Decree on Client Charges in Healthcare and Social Welfare.

In Finland, the costs of medical care are principally paid by the patient’s home municipality. The fees charged from patients by HUS for appointments, remote appointments, treatment periods and medical certificates are determined in accordance with the Act and the Decree on Client Charges in Healthcare and Social Welfare. If you do not have a municipality of residence in Finland, see instructions below.

We also charge a fee for not attending a specialist medical care appointment, remote appointments, and diagnostic examination appointments. The fee will not be charged if there is an acceptable reason for not attending. Appointment cancellations must be made by noon on the previous day. You can find instructions on how to cancel an appointment in the instructions on how to arrive in the unit. 

We will send you an invoice approximately two weeks after your treatment or appointment. If you do not have an e-invoice agreement with HUS via online banking, we will send you the invoice by mail. You may pay the invoice through online banking or in person at the HUS customer service desk. You can pay via e-invoice by entering into an e-invoice agreement in your online banking service. The sender of the patient fee invoice is the Joint Authority HUS, treatment invoices (HUS-kuntayhtymä, hoitolasku).

Invoices are generally given a payment period of 3 weeks. If you do not pay your invoice by the due date, you will receive a reminder 2 weeks after the due date. Payment reminders will be sent and collections enforced by a collection agency on behalf of HUS. If you do not pay your invoice by the due date, we will charge penalty interest according to the Interest Act as of the due date.

Act on Client Charges in Healthcare and Social Welfare
Decree on Client Charges in Healthcare and Social Welfare

Contact our patient fee customer service if you need advice or more information or if there is something unclear about the invoice. 

HUS patient invoicing customer service

Telephone: 09 4717 8550; open on weekdays from 9 a.m. to noon
Email address: cbgvynfynfxhghf@uhf.svif.suh@sutuksalsalitop
Postal address: HUS Asvia, Potilaslaskutus, P.O. Box 680, FI-00029 HUS.

HUS customer service desk

Tynnyrintekijänkatu 1 C, Helsinki (Kalasatama), open on Tuesdays and Thursdays from 9:00 a.m. to 3:00 p.m.