Give feedback

• You can give open feedback either to a specific unit or generally to HUS as a whole.
• Please do not include your personal identity code or any other confidential information about your own or another person’s treatment in your feedback.
• For data protection reasons, we will not respond to questions about your personal care through the feedback system. In these cases, please contact the unit treating you.
• You cannot cancel a booked appointment via the feedback form.
• If you want to receive a response, please leave us your contact information.
   

* Support services = Patient records, lobby and customer services, logistics, ward secretary services, food service, hospital cleaning, ordering, delivery, and maintenance of products or equipment, photography and video services.

If your inquiry concerns your local health center, you can submit feedback through the feedback channels of the wellbeing services conties.

Give feedback - City of Helsinki

Give feedback - Wellbeing Services County of East Uusimaa

Give us your feedback - Wellbeing Services County of Kymenlaakso

Give feedback - Western Uusimaa Wellbeing Services County

Give feedback - Wellbeing Services County of Vantaa and Kerava

Are you dissatisfied with your care?

If you are dissatisfied with your care or the way you have been treated and would like a response from the person responsible for your care, you may submit a written complaint to us. However, we recommend that you first talk to the unit that provided your care to resolve the issue. 

• You can submit an objection here.
• For objections and complaints, please contact the patient ombudspersons.

Customer feedback and objections – what’s the difference?

Customer feedback is an easy way to share your experience or suggest improvements. You can also submit feedback anonymously, and we will respond to it if you wish. We use feedback to improve our services. 

An objection is a more formal way to express dissatisfaction with medical care or treatment. It will be handled in accordance with the law, and a written response will always be provided. 

• If you would like to share your experience or suggest improvements, please submit your feedback.
• If you feel that there has been a mistake or an issue with your care or treatment, please file a complaint.