Laboratory booking and customer service

How do I book an appointment at a HUS laboratory online?

• You can book a laboratory appointment at a HUS laboratory online with or without strong electronic identification. Click here to book a laboratory appointment

Does the chatbot help with appointment booking?

• In our Chatbot and chat services, we answer questions about, for example, making appointments and the opening hours of units. The Chatbot serves customers around the clock.
• Our customer service personnel respond in our live chat on weekdays from 8:00 a.m. to 3:00 p.m. You can find the chat at the bottom right of the page.

How do I book an appointment at a HUS laboratory by phone?

• You can also book an appointment by phone. We are happy to help you prepare for laboratory testing and to answer any questions you may have about examinations. We can also help you select the most convenient laboratory for you.
• You can reach us at the number 09 471 86800 on weekdays from 7:30 a.m. to 3:30 p.m. We have a call-back service from 8:00 a.m. to 1:30 p.m.
• The waiting times for our booking and customer service helplines are shorter towards the end of the week. The cost of a call and the waiting time is the local call charge.
• We collect feedback on phone calls with text messages. Our feedback survey will ask you, among other things, whether you were able to resolve your matter and whether you would be willing to recommend our services to others. 

How do I cancel or reschedule an appointment I have booked at a HUS laboratory?

• With strong electronic identification, you can manage your booked appointments in the system.
• If you book an appointment without strong electronic identification or by phone, you will receive an email or an SMS with a reservation key which you can use to reschedule or cancel your appointment if necessary.

How do I find the nearest HUS laboratory?

• On the laboratory search page, you can search for laboratories by location or by the tests they take, for example. Laboratory search.

How do I return a sample to a HUS laboratory?

• You can return the most common samples taken at home to any of our laboratories during their opening hours. Depending on the laboratory, samples are returned either to a return machine or to the staff.
• You may pick up and return sample containers in most cases without booking an appointment.

Check the opening hours on the laboratory websites

Do I need to fast or pause my medications before laboratory tests?

• Most laboratory tests do not require fasting.
• Please find out in advance from the unit sending you for laboratory tests, whether the tests assigned to you require fasting and whether you can take the medicines normally before the sampling.

You can find more information about laboratory tests in the Examinationhub in Health Village.

Where can I get the results of my laboratory tests?

• Laboratory results will be given to you by the unit treating you, such as your local health center.
• Our customer service does not have access to coronavirus test results. You will be sent your result by text message.

How much do laboratory tests cost at HUS?

• Laboratory tests are included in the appointment fees.
• If you are coming in for laboratory tests with a referral from a private physician, please contact the laboratory customer service to ask about pricing.
• You will need to pay an additional sampling and processing fee of EUR 26.50 for tests taken under a referral from a private physician. We will add this to the price of the tests completed.
• Laboratory tests on referral from private physicians are not eligible for Kela compensation. 

We are a T055 testing laboratory accredited by the FINAS Accreditation Service with accreditation requirements pursuant to SFS-EN ISO 15189:2013. Information on the accredited scopes and the included fields and units is available at www.finas.fi.