Laboratory booking and customer service

We recommend that you book your appointments online (www.huslab.fi/ajanvaraus) but you can also book an appointment by phone. We are happy to help you prepare for laboratory testing and to answer any questions you may have about examinations. We can also help you select the most convenient laboratory for you.  You can reach us at the number 09 471 86800 on weekdays 7:30 a.m.–3:30. p.m. We have a call-back service from 8 a.m. till 1.30 p.m.

Laboratory results will be given to you by the unit treating you, such as your local health center. Our customer service does not have access to coronavirus test results. You will be sent your result by text message.

In our Chatbot and chat services, we answer questions about, for example, making appointments and the opening hours of units. The Chatbot serves customers around the clock. Our customer service personnel respond in our live chat on weekdays from 8 a.m. to 3 p.m.

We collect feedback on phone calls with text messages. Our feedback survey will ask you, among other things, whether you were able to resolve your matter and whether you would be willing to recommend our services to others. 

The waiting times for our booking and customer service helplines are shorter towards the end of the week. 

The cost of a call to our booking or advisory service helpline and the waiting time is the local call charge.