If the care provided is not what you expected

You should not hesitate to bring up with professional nursing staff an error or flaw that has occurred during your care as, even if everyone does their best, care is not always implemented in the desired way. The best way to clarify things is to discuss them.
 
Patient feedback
 
  • Feedback on our operation is important to us! You can give feedback on our operation directly to the unit responsible for your care either via the internet or using the form given to you on the ward. The feedback received will be discussed with the staff that participated in your care. 


Objection

  • If you are not satisfied with your care or the way you have been treated, you can submit a free-form written objection about the matters you want us to pay attention to when developing our operations. A written reply will always be provided to an objection to explain what development measures have been initiated to rectify the situation. The Patient Ombudsman will give you advice on how to proceed with submitting an objection.

 

Appeal
 
  • If you are not satisfied with your care or the way you have been treated, you also have the right to address an appeal to Valvira or the Regional State Administrative Agency, who monitor the quality of the operations in health care. The Patient Ombudsman will give you advice on matters related to appealing.
 
Filing a claim of patient injury
 
  • If you suspect that a patient injury has occurred in your treatment, you may want to file a patient injury claim to start a compensation process on the website of the Patient Insurance Centre. 
  •  As a rule, a claim must be submitted within three years of when the person entitled to compensation received information about the injury, or should have known about it.

 

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