We at HUS provide our patients and clients digital services as
well. We offer our patients an increasing number of communication and
treatment related services that are available regardless of time and place.
We are also constantly developing new solutions and services
together with our partners and patients. Improving
our digital services is one of our central aims.
For more information on our online services, please contact
the unit responsible for your care.
Visit HUS's online services
You can give HUS feedback concerning your treatment, our
online services, or in general. Your feedback is important to us–it helps us
develop our service. Anyone can give us open feedback. Some units send feedback
questionnaires via SMS.
We currently have
several live chats and chatbots in use. Chatbots are robots that answer
questions as in a regular conversation. In live chats however, a real person
answers your questions.
Live chats and chatbots are also available via Terveyskylä
(in Finnish).
HUS
Imaging Center’s chatbot Neuvo is for customers
who have an upcoming medical imaging examination. It can answer questions about
appointment booking, opening hours and how to find the examination location,
for example.
You will be notified in case your scheduled time is
replaced with a remote appointment. Use Maisa remote appointment system when
seeking care at the following units: Peijas, Hyvinkää, Lohja, Porvoo, Raasepori
or Jorvi hospitals, psychiatric ward or gynecology and obstetrics ward. (www.maisa.fi)
Other patients may use My Path (Omapolku) for remote
appointments. Visit My Path at www.terveyskyla.fi
(service available only in Finnish)
Some situations may require special measures. Each
online platform used at HUS is confirmed secure and trustworthy.
Maisa is
an online customer service portal that has been introduced at some HUS units
along with Apotti. In Maisa, you can view your
booked appointments, communicate with professionals, and check examination
results and summaries of your appointments. Some units allow you to book an appointment
yourself via Maisa. Contact the unit responsible for your care for more
information about this option. You need to be a patient in HUS to use Maisa.
Signing in to Maisa requires strong electronic authentication, so you need to
have online banking credentials or a mobile certificate.
The symptom navigators in Terveyskylä help you to
assess your symptoms to find out if further actions are needed, or where you
can find help. (Only in Finnish.)
You can also use the
symptom questionnaires available via Omaolo
(in Finnish and Swedish) in addition to HUS’s online services.
- Omapolku,
digital treatment pathways
Omapolku in Terveyskylä is a digital healthcare service
channel. In Omapolku, patients can see all the digital treatment pathways open
for them as well as the self-care guides open for all. In Omapolku, your health
information and treatment-related tasks, instructions and diaries are always
available for you. Your information is visible only to the healthcare
professionals treating you. The service is secure and free of charge. (Only in
Finnish.)
- In Omavointi, you can fill out questionnaires related to your
treatment. (Only in Finnish.)
You can call Medical Helpline in sudden health issues when
your health center is closed. You will be instructed to the correct place of
care or you will receive advice on self-care.
You can check if the emergency
departments in different hospitals are crowded and the length of waiting times on
our website.
Päivystystalo
also has information about HUS’s emergency services. (in Finnish)
Terveyskylä is an online service for specialised healthcare available to all.
It offers information, support and care for patients and tools for
professionals. Terveyskylä has 32 differently themed virtual houses where you
can find answers to your health-related questions. (Only in Finnish.)