# Appointment booking and customer service for medical imaging Keywords: - [customer service](< /en/search?q=customer service >) - [X-ray](< /en/search?q=X-ray >) - [imaging](< /en/search?q=imaging >) - ... Show all keywords - [copy of an image](< /en/search?q=copy of an image >) We serve by phone, chatbot and live chat. Walk-in appointments are available for chest and skeletal x-rays. You need to book an appointment for bone densitometry. Residents of Uusimaa will be able to use the Maisa patient portal for booking appointments for some imaging examinations.  You can reach us at the number 09 471 80900 on weekdays from 8:00 a.m. to 3:30 p.m. We make appointments and provide advice to patients in the Uusimaa and South Karelia regions. We have a call-back service from 8:00 a.m. to 1:00 p.m. We also assist health care personnel when they are making appointments on behalf of a patient. The cost of a call to our booking or advisory service helpline and the waiting time is the local call charge. We collect feedback on phone calls with text messages. Our feedback survey will ask you, among other things, whether you were able to resolve your matter and whether you would be willing to recommend our services to others. ## Chatbot serves customers 24/7 In our Chatbot and chat services, we answer questions about, for example, making appointments and the opening hours of units. The Chatbot serves customers around the clock. Our customer service personnel respond in our live chat on weekdays from 8:00 a.m. to 3:00 p.m. ## Ordering a copy of an image You can request transferring your medical images directly to another healthcare provider. You can also order a copy of the images taken in a medical imaging examination on DVD or on a memory stick if you are going to have further treatment elsewhere. You can order a copy of the images either with an electronic form or with a form that you can print out yourself. [More information on ordering copies of images](https://www.hus.fi/en/patient/treatments-and-examinations/laboratories-and-imaging/information-patients-arriving-laboratory-and-medical-imaging-examinations#i-need-a-copy-of-an-image) ## Patient lifts A patient lift is available at many of our imaging service locations, e.g., to transfer patients from a wheelchair to an examination table. If you need to use a patient lift, please call in advance to the relevant unit. [More information and a list of our units that have a patient lift](/en/patient/treatments-and-examinations/laboratories-and-imaging/patient-lifts "Patient lifts") Likelihood to recommend (NPS) ## Diagnostic Center Feedback (pcs) 81310 Situation 2.5.2026 -100 88 100 i What is NPS? ## [ How do I prepare for examinations and where do I get the results? ](/en/patient/treatments-and-examinations/laboratories-and-imaging/information-patients-arriving-laboratory-and-medical-imaging-examinations) Examinations always require a referral. More information on the required preparations, arriving for examinations, and receiving the test results can be found here. Information for patients arriving for laboratory and imaging examinations  ## [ You are free to choose your X-ray location ](/en/patient/treatments-and-examinations/laboratories-and-imaging/walk-x-ray-units) Once you receive a referral to HUS for skeletal, chest, or dental X-ray examinations, you are free to choose the imaging unit where you go for the examinations. Most X-ray units do not require booking an appointment. More information on walk-in X-ray locations  ## [ Maisa Portal (opens in new window, links to another website) ](https://www.maisa.fi/maisa/Authentication/Login?lang=britishenglish) maisa.fi Maisa is a digital patient service where you can manage your health matters online. When your care begins, we’ll tell you which services are available to you. In Maisa, you can view your records, book appointments and message your care unit. Click to Maisa  ## Units related to the service ### [ Department of Oncology X-ray unit ](/en/patient/hospitals-and-other-units/comprehensive-cancer-center/department-oncology-x-ray-unit) In the Department of Oncology X-ray unit, we perform imaging examinations with an appointment. ### [ Elielinaukio X-ray unit ](/en/patient/hospitals-and-other-units/elielinaukio-x-ray-unit) In the Elielinaukio X-ray unit, we perform plain X-ray examinations without an appointment and other imaging examinations with an appointment. ### [ Espoonlahti x-ray unit ](/en/patient/hospitals-and-other-units/espoonlahti-x-ray-unit) In the Espoonlahti X-ray unit, we perform plain X-ray examinations without an appointment. ### [ Honkaharju X-ray unit ](/en/patient/hospitals-and-other-units/honkaharju-x-ray-unit) In the Honkaharju X-ray unit, we perform plain X-ray examinations without an appointment and ultrasound examinations with an appointment. - [Show more](?page=1 "Load more items") ## Further information on this topic ### [ Laboratory booking and customer service ](/en/patient/treatments-and-examinations/laboratory-booking-and-customer-service)  ### [ Patient instructions laboratories and imaging ](/en/patient/treatments-and-examinations/patient-instructions-laboratories-and-imaging)  ### [ Arrival instructions to medical imaging ](/en/patient/treatments-and-examinations/arrival-instructions-medical-imaging)  ### [ Imaging examinations and procedures ](/en/patient/treatments-and-examinations/imaging-examinations-and-procedures)  ### [ Isotope examinations and radionuclide therapies ](/en/patient/treatments-and-examinations/isotope-examinations-and-radionuclide-therapies)  Show all Updated: 12.03.2026 Print this page