# Our development measures in 2025 Here are some examples of improvements made at our units and wards based on feedback.  ## Quality and presentation of patient meals Feedback: Patient meals have been poor in quality, and the food has looked unappetazing. Actions: - Development team processed the feedback and discussed it with the catering company Feelia. - The kitchen will pay more attention on meal distribution and presentation. ## Night-time noise and quality of sleep Feedback: Patients sleep poorly on the ward during the night. Actions: - Night-time noise has been reduced. - Dimming film was installed on glass walls near patient beds. ## Dirty toilets and missing grab bars Feedback: Toilets were dirty and there were not enough grab bars. Actions: - Cleaning schedules were adjusted. - Grab bars were added according to suggestions from patients. ## Waiting times on procedure days Feedback: Waiting time before admittance to operating room has been long. Actions: - Information about patients’ waiting times has been improved. - Patients who live near the hospital can wait for their surgery at home. ## Patient, discharge and home care instructions, and invitation letters Feedback: Instructions provided at discharge were unclear. Invitation letters sent to patients were difficult to understand. Actions: - Instructions were improved together with the customer panel. - Patient feedback was used to improve the discharge instructions. - The staff attended workshops to clarify the discharge process. - The invitation letter template was clarified and staff members received communication training on the matter. Over 1000 HUS employees were trained for the new model. ## Privacy and data protection Feedback: In open indoor spaces, outsiders can hear discussions between a doctor and a patient. Actions: - Rooms for private discussions were arranged. - More attention was paid on use of voice and facilities. ## Waiting rooms and furniture Feedback: Waiting times in lobbies are long and the chairs are uncomfortable. Actions: - Old furniture was removed. - It was replaced with new, more ergonomic chairs that are easy to clean. ## Bleak hallways Feedback: Hallways were bleak and echoing. Actions: - We started cooperation with a planning specialist. - HUS’s art collection will be used to decorate the hallways. ## Further information on this topic ### [ Customer satisfaction ](/en/patient/patient-guide/your-rights-patient/give-feedback/customer-satisfaction) At HUS, we want to develop our operations and improve our services even further. All received feedback from customer is valuable and allows our customers…  Updated: 23.02.2026 Print this page