Sub-navigation Navigation links - Current: Sub-navigation - [ Access to treatment ](/en/patient/patient-guide/your-rights-patient/access-treatment-specialist-medical-care) - [ Give feedback ](/en/patient/patient-guide/your-rights-patient/give-feedback) - [ Patient Ombudspersons ](/en/patient/patient-guide/your-rights-patient/patient-ombudspersons) - [ Access to treatment ](/en/patient/patient-guide/your-rights-patient/access-treatment-specialist-medical-care) - [ Give feedback ](/en/patient/patient-guide/your-rights-patient/give-feedback) - [ Patient Ombudspersons ](/en/patient/patient-guide/your-rights-patient/patient-ombudspersons) # Give feedback Your feedback is important to us as it helps us develop our services. ## Bear these in mind when writing feedback --- - You can give free-form feedback to a specific unit or to HUS in general. - No personal identity codes or other confidential information about your or another person's treatment may be included in the feedback. - For data protection reasons, we will not respond to questions about your personal care through the feedback system. In these cases, please contact the unit treating you. - You cannot cancel a booked appointment via the feedback form. - If you would like a response, please leave your contact information. - We reply to customer feedback within seven working days. - We use feedback in developing our services. ## If you are dissatisfied with the care or behavior, submit an objection --- - If you are dissatisfied with your care or behavior towards you, you can file a written **objection**. However, we recommend that you first talk to the unit that provided your care to resolve the issue. [You can submit an objection here.](/en/patient/patient-guide/your-rights-patient#objection-100589) - [Patient ombudsperson](/en/patient/patient-guide/your-rights-patient/patient-ombudspersons "Patient Ombudspersons") will assist you in submitting objections and complaints. ## Select the service you wish to give feedback on - [ Emergency (opens in new window, links to another website) ](https://my.roidu.com/a/qQykAdydfXfxxHfd) - [ Laboratories (opens in new window, links to another website) ](https://my.roidu.com/a/KREThaDnALVevfaT) - [ Medical Imaging (opens in new window, links to another website) ](https://my.roidu.com/a/S99SNBN4vZqpvf73) - [ Gynecology and obstetrics (opens in new window, links to another website) ](https://my.roidu.com/a/9e55rGsAcSQUeHW7) - [ Children and adolescents (opens in new window, links to another website) ](https://my.roidu.com/a/M3CxtvvrpHwb9icg) - [ Stomach, intestines and internal organs (opens in new window, links to another website) ](https://my.roidu.com/a/pS49dikf4GVmcf5e) - [ Surgeries and intensive care (opens in new window, links to another website) ](https://my.roidu.com/a/PGYkpJNiyJwSLYcF) - [ Head, Neck and Nervous system (opens in new window, links to another website) ](https://my.roidu.com/a/4JSM9rRnuiQgMtTY) - [ Mental health (opens in new window, links to another website) ](https://my.roidu.com/a/JSTbmFMuwdwo65eu) - [ Musculoskeletal structure (opens in new window, links to another website) ](https://my.roidu.com/a/uJisB8p7c2dnGgqG) - [ Cancer (opens in new window, links to another website) ](https://my.roidu.com/a/UpJZ3TQDgHfWQiHv) - [ Heart, lungs and blood vessels (opens in new window, links to another website) ](https://my.roidu.com/a/ZpwJEaD3JNNVnaSV) - [ Infections, skin and allergy (opens in new window, links to another website) ](https://my.roidu.com/a/6CKjitxZVTedsFc2) - [ Rehabilitation and Special Services (opens in new window, links to another website) ](https://my.roidu.com/a/92WE4izqptDLm8B9) - [ Support Services\* (see the list below) (opens in new window, links to another website) ](https://my.roidu.com/a/VVCPqBrUxuU7zAU6) - [ E-services (opens in new window, links to another website) ](https://my.roidu.com/a/X9AQJMk8n66xKjig) - [ Other services (opens in new window, links to another website) ](https://my.roidu.com/a/vFLiGtofznZ7V6tk) \*Support Services = Archives; lobby services and information; transportation; ward secretaries; food services; cleaning; ordering, delivering and maintenance of products or equipment; photography and videography. ## [ Customer satisfaction ](/en/patient/patient-guide/your-rights-patient/give-feedback/customer-satisfaction) We utilize the feedback to develop our services, customer service and management. We measure customer satisfaction with an international Net Promoter Score (NPS). Read more about customer satisfaction  ## [ Other methods of developing our activities ](/en/patient/patient-guide/your-rights-patient) You also have the opportunity to improve our activities by making a patient safety event report, an objection, a notice of injury to the Patient Insurance Center, or a complaint. Read more on your rights as a patient  ## Further information on this topic ### [ Customer satisfaction ](/en/patient/patient-guide/your-rights-patient/give-feedback/customer-satisfaction) At HUS, we want to develop our operations and improve our services even further. All received feedback from customer is valuable and allows our customers…  ### [ Your rights as a patient ](/en/patient/patient-guide/your-rights-patient) This page explains your rights as a patient, and what to do if you are not happy with the care you have received, or if you wish to see your patient… Updated: 03.11.2025 Print this page