Sub-navigation Navigation links - Current: Sub-navigation - [ Access to treatment ](/en/patient/patient-guide/your-rights-patient/access-treatment-specialist-medical-care) - [ Give feedback ](/en/patient/patient-guide/your-rights-patient/give-feedback) - [ Patient Ombudspersons ](/en/patient/patient-guide/your-rights-patient/patient-ombudspersons) - [ Access to treatment ](/en/patient/patient-guide/your-rights-patient/access-treatment-specialist-medical-care) - [ Give feedback ](/en/patient/patient-guide/your-rights-patient/give-feedback) - [ Patient Ombudspersons ](/en/patient/patient-guide/your-rights-patient/patient-ombudspersons) # Patient Ombudspersons Patient ombudsmen will be called patient ombudspersons starting January 1, 2024. A patient ombudsperson is an expert in patient rights. A patient ombudsperson does not deal with matters related to the patient’s care. The duties of a patient ombudsperson are defined in the Act on Patient Ombudspersons and Social Services Ombudspersons (739/2023) A patient ombudsperson is impartial in giving advice. ## Patient Ombudsmen at our hospitals ### Patient ombudsperson can help you as a patient in a number of ways, including --- - advise you in issues concerning the application of the Act on the Status and Rights of Patients (785/1992); - advise and, if necessary, assist you or your legal representative, family member or someone else close to you in submitting an objection under Section 10 of the Act on the Status and Rights of Patients; - advise on how to file a complaint, claim for rectification, appeal, claim for compensation, claim for compensation regarding patient or pharmaceutical injury, or any other matter relating to the legal protection of the patient's health care rights with the competent authority; - explain your rights as a patient. ### A patient ombudsperson does not --- - take a position on medical treatment decisions; - take a position on the content of care and clinical practice in the care units; - take a position on whether treatment has resulted in a patient injury; - intervene in the course of treatment; - interpret the content of the patient records; - start to investigate the patient's matter. ### Contact information for patient ombudspersons --- Monday through Thursday between 10:00 a.m.–2:00 p.m. and on Fridays between 10:00 a.m.–1:00 p.m. Helpline: 09 471 71262 E-mail: Please do not include your patient data or personal information in the email. You may also contact the patient ombudspersons by phone or send them a contact request by email. The patient ombudspersons can then respond to you via encrypted email. We aim to answer emails within seven business days. Street and mailing address: Tukholmankatu 8 C, 00290 Helsinki (P.O. Box 705, 00029 HUS) Please book an in-person appointment in advance. ### Our patient ombudspersons: - Maarit Korkeamäki (Mon–Fri) - Marja Merinen (Mon–Fri) - Minna Pakkanen (Mon–Fri) - Sanna Ryynänen (Mon–Tue/Wed)​ - Maija Tikanoja (Mon–Fri) [See the contact information to our registry.](https://www.hus.fi/en/about-us/contact-information/registry-and-archives) ### Other means of legal protection --- Read more: - [Objection](/en/patient/patient-guide/your-rights-patient "Your rights as a patient") - [Request for a a copy of patient data](/en/patient/patient-guide/after-treatment "After treatment") - [Patient register log data](/en/patient/patient-guide/after-treatment "After treatment") - [Request for clarification on the processing of patient data](/en/patient/patient-guide/after-treatment "After treatment") - [Patient injury report](/en/patient/patient-guide/your-rights-patient "Your rights as a patient") - [Material damage claim](/en/patient/patient-guide/your-rights-patient "Your rights as a patient") - When you are in treatment against your will - [Petition for appeal](https://www.finlex.fi/fi/laki/ajantasa/1990/19901116#L5P24) (in Finnish) - [Disclosure of a deceased person's patient records](/en/patient/patient-guide/after-treatment "After treatment") - [Correction to patient records](/en/patient/patient-guide/your-rights-patient "Your rights as a patient") Read more: - [The Office of the Data Protection Ombudsman](https://tietosuoja.fi/en/home) - [Parliamentary Ombudsman of Finland](https://oikeusasiamies.fi/en/frontpage) - [The Patient Insurance Centre](https://www.pvk.fi/en/) - [Finnish Supervisory Agency](https://lvv.fi/en/frontpage) Updated: 11.03.2026 Print this page