Sub-navigation Navigation links - Current: Sub-navigation - [ Quality management system ](/en/about-us/quality/iso-9001-quality-management-system) - [ Quality and safety in patient care ](/en/about-us/quality/quality-and-safety-patient-care) - [ Quality management system ](/en/about-us/quality/iso-9001-quality-management-system) - [ Quality and safety in patient care ](/en/about-us/quality/quality-and-safety-patient-care) # Quality and safety in patient care In HUS, we invest in the quality and safety in patient care. Our goal is the continuous improvement of patient care. Our patient safety is based on continuous development of our activities. Our work on quality and safety in patient care is described in our self-supervision program and plans, which we report on three times a year. ## HUS self-supervision Self-supervision is the primary form of supervision at HUS. As a social welfare and health care service organizer and provider, HUS and all our units are required self-supervision. Self-supervision refers to the means and measures a service organizer and provider uses to monitor, follow, and assess their work. Self-supervision ensures customer equality, and the availability, continuity, safety and quality of services provided. The Act on the Supervision of Social Welfare and Health Care Services, which entered into force in 2024, obliges public and private social welfare and health care service organizers and providers to prepare and publish their unit-specific self-supervision plan. ### HUS self-supervision plan --- The self-supervision plan is available only in Finnish. [ HUSin omavalvontaohjelma(pdf 1.01 MB)  (opens in new window, links to another website) ](https://www.hus.fi/sites/default/files/2023-09/HUS-yhtym%C3%A4n%20omavalvontaohjelma.pdf) ## Self-supervision plans of HUS units In the self-supervision plan, the service provider describes the central risks related to their service production, and how the service provider and their staff monitor and ensure the quality, adequacy and safety of their services, and the adequate number of staff needed in customer and patient work. ### Self-supervision plans of HUS units --- The self-supervision plans are available only in Finnish. [ HUS Akuutti omavalvontasuunnitelma(pdf 528.79 KB)  (opens in new window, links to another website) ](https://www.hus.fi/sites/default/files/2024-09/hus_akuutti_omavalvontasuunnitelma-.pdf) [ HUS Diagnostiikkakeskus omavalvontasuunnitelma(pdf 887.18 KB)  (opens in new window, links to another website) ](https://www.hus.fi/sites/default/files/2025-04/HUS%20Diagnostiikkakeskus%20omavalvontasuunnitelma.pdf) [ HUS Lasten ja nuorten sairaudet omavalvontasuunnitelma(pdf 667.38 KB)  (opens in new window, links to another website) ](https://www.hus.fi/sites/default/files/2024-09/hus_lanu_omavalvontasuunnitelma.pdf) [ HUS Leikkaussalit ja tehohoito omavalvontasuunnitelma(pdf 573.9 KB)  (opens in new window, links to another website) ](https://www.hus.fi/sites/default/files/2024-09/hus_lete_omavalvontasuunnitelma.pdf) [ HUS Naistentaudit ja synnytykset omavalvontasuunnitelma(pdf 663.87 KB)  (opens in new window, links to another website) ](https://www.hus.fi/sites/default/files/2024-09/hus_naistentaudit-ja-synnytykset_omavalvontasuunnitelma.pdf) [ HUS Neurokeskus omavalvontasuunnitelma(pdf 664.6 KB)  (opens in new window, links to another website) ](https://www.hus.fi/sites/default/files/2024-09/hus_neurokeskus_omavalvontasuunnitelma_0.pdf) [ HUS Psykiatria omavalvontasuunnitelma(pdf 615.17 KB)  (opens in new window, links to another website) ](https://www.hus.fi/sites/default/files/2024-09/hus_psykiatria_omavalvontasuunnitelma.pdf) [ HUS Pää- ja kaulakeskus omavalvontasuunnitelma(pdf 609.35 KB)  (opens in new window, links to another website) ](https://www.hus.fi/sites/default/files/2024-09/hus_paa-ja-kaulakeskuksen_omavalvontasuunnitelma_.pdf) [ HUS Sisätaudit ja kuntoutus omavalvontasuunnitelma(pdf 561.69 KB)  (opens in new window, links to another website) ](https://www.hus.fi/sites/default/files/2024-09/hus_sisataudit-ja-kuntoutus_omavalvontasuunnitelma.pdf) [ HUS Sydän- ja keuhkokeskus omavalvontasuunnitelma(pdf 549.55 KB)  (opens in new window, links to another website) ](https://www.hus.fi/sites/default/files/2024-09/hus_sydan-ja-keuhkokeskus_omavalvontasuunnitelma-.pdf) [ HUS Syöpäkeskus omavalvontasuunnitelma(pdf 600.35 KB)  (opens in new window, links to another website) ](https://www.hus.fi/sites/default/files/2024-09/hus_syopakeskuksen_omavalvontasuunnitelma.pdf) [ HUS Tukielin- ja plastiikkakirurgia omavalvontasuunnitelma(pdf 581.27 KB)  (opens in new window, links to another website) ](https://www.hus.fi/sites/default/files/2024-09/hus_tukielin-ja-plastiikkakirurgian_omavalvontasuunnitelma.pdf) [ HUS Tulehduskeskus omavalvontasuunnitelma(pdf 551.18 KB)  (opens in new window, links to another website) ](https://www.hus.fi/sites/default/files/2024-09/hus_tulehduskeskus_omavalvontasuunnitelma.pdf) [ HUS Vatsakeskus omavalvontasuunnitelma(pdf 590.95 KB)  (opens in new window, links to another website) ](https://www.hus.fi/sites/default/files/2024-09/hus_vatsakeskus_omavalvontasuunnitelma.pdf) ## Quality and self-supervision reports We publish an annual report on quality and self-supervision. It consists of our achievements and areas for improvement in quality and safety in patient care. ### Quality and self-supervision reports --- The reports are available only in Finnish. [ HUS-yhtymän omavalvonnan vuosiraportti 2025(pdf 2.19 MB)  (opens in new window, links to another website) ](https://www.hus.fi/sites/default/files/2026-03/hus-yhtyman-omavalvonnan-vuosiraportti-2025_0.pdf) ## Statistics of Haipro Notifications We publish annual statistics on Haipro notifications regarding quality and patient safety. Our staff, personnel from the wellbeing services counties in the HUS region, and our patients can submit Haipro notifications about situations that caused, or could have caused, harm to patients. ### Statistics of Haipro Notifications --- Statistics of Haipro notifications on quality and safety in patient care is available only in Finnish. [ Erittely laatu ja potilasturvallisuuden HaiPro-ilmoituksista vuodelta 2024.pdf(pdf 278.11 KB)  (opens in new window, links to another website) ](https://www.hus.fi/sites/default/files/2025-04/Erittely%20laatu%20ja%20potilasturvallisuuden%20HaiPro-ilmoituksista%20vuodelta%202024.pdf) [ Erittely laatu ja potilasturvallisuuden HaiPro-ilmoituksista vuodelta 2023(pdf 490.5 KB)  (opens in new window, links to another website) ](https://www.hus.fi/sites/default/files/2025-03/erittely-laatu-ja-potilasturvallisuuden-haipro-ilmoituksista-vuodelta-2023.pdf) ## Self-supervision interim reports Twice a year, we publish an interim report on quality and self-supervision. It consists of our achievements and areas for improvement in quality and safety in patient care. We publish an annual report on quality and self-supervision once a year. ### Self-supervision interim reports --- The self-supervision interim reports are available only in Finnish. [ HUS omavalvonnan osavuosikatsaus 5-8 2025(pdf 1.68 MB)  (opens in new window, links to another website) ](https://www.hus.fi/sites/default/files/2025-11/hus-omavalvonnan-osavuosikatsaus-5-8-2025.pdf) [ HUS omavalvonnan osavuosikatsaus 1-4\_2025(pdf 1.72 MB)  (opens in new window, links to another website) ](https://www.hus.fi/sites/default/files/2025-06/HUS%20omavalvonnan%20osavuosikatsaus%201-4_2025.pdf) [ HUS omavalvonnan osavuosikatsaus 5-8\_2024.pdf(pdf 2.11 MB)  (opens in new window, links to another website) ](https://www.hus.fi/sites/default/files/2024-12/hus-omavalvonnan-osavuosikatsaus-5-8_2024_0.pdf) [ HUS omavalvonnan osavuosikatsaus 1-4\_2024(pdf 1.05 MB)  (opens in new window, links to another website) ](https://www.hus.fi/sites/default/files/2024-07/hus-omavalvonnan-osavuosikatsaus-1-4_2024.pdf) ## HUS Quality Registers and Persons in Charge HUS clinical quality registers are used to monitor the quality and effectiveness of care. The clinical quality registers cover the most significant patient groups in HUS. ### HUS Quality Registers and Persons in Charge --- The list is available only in Finnish. [ HUS laaturekisterit ja vastuuhenkilöt(pdf 138.04 KB)  (opens in new window, links to another website) ](https://www.hus.fi/sites/default/files/2026-02/hus-laaturekisterit-ja-yhteyshenkilot.pdf) ## Magnet Hospital In HUS, we are part of the international Magnet Hospital© project. The Magnet Hospital recognition requires evidence of excellent nursing work. ### What is a Magnet Hospital? --- The Magnet Hospital recognition is awarded by the American Nurses Credentialing Center (ANCC) upon application and on the basis of a thorough audit. The Magnet Hospital originated in America in the 1980s with the aim of attracting and retaining nurses in employment relationships like a magnet. For example, approximately 8% of hospitals in the United States have been awarded the recognition. When comparing the results of Magnet hospitals with other hospitals, they have been found to be better at patient satisfaction and safety, quality of care, retaining nurses in their workplaces, job satisfaction and safety at work, and cooperation in teams and between different occupational groups. The Comprehensive Cancer Center was awarded the Magnet Hospital recognition in March 2024 and The Heart and Lung Center in July 2024. Children and Adolescents, and Psychiatry are applying for Magnet Hospital recognition. [Link: ANCC Magnet Recognition Program®](https://www.nursingworld.org/organizational-programs/magnet/). ### Measuring the quality of patient care is our priority --- We encourage nurses to participate in the continuous development of their work and in the decision-making process of nursing through good management. We support the professional development of our nurses through further training. We ensure that our nursing methods are based on the latest research data. We measure the results of the quality of patient care as well as patient and nurse satisfaction on a regular basis. The results in HUS have been better than average for a long time. We have also set up multiprofessional expert groups in HUS at different levels of our organization. The task of the groups is to actively resolve any problems that have arisen in the practice of nursing and to support and promote the embedding of uniform practices in patient care. ## Patient Safety Patient safety is an integral part of quality. In HUS, we invest in safe patient care, high quality of care, and patient focus. Our goal is that the treatment or treatment environment will not cause the patient any danger or harm. All our employees involved in patient care complete an online patient safety training. We also analyze the patient and customer feedback we receive and adapt our activities based on the feedback. Adverse events may include treatment-related infections, incorrect or delayed diagnosis, or a medication error. [If you want to know more about your rights as a patient, you can contact our patient ombudspersons.](/en/patient/patient-guide/your-rights-patient/patient-ombudspersons "Patient Ombudspersons") ## Infection Safety --- We are committed to infection safety in HUS. The fight against treatment-related infections and extremely drug-resistant microbes is an essential part of the quality of our care and patient safety. All our hospitals have personnel specializing in infection control, who instruct and train other personnel in infection safety. The more severe the disease being treated, the higher the risk of treatment-related infection. For example, there is an approximately ten-fold risk of developing a treatment-related infection in intensive care compared to regular inpatient care. Between 5% and 15% of patients develop a treatment-related infection. The most common treatment-related infections are infections in the surgical site, urinary tract infections, pneumonia, and generalized infections. Our employees follow policies to combat treatment-related infections and drug-resistant microbes. We invest in good hand hygiene, appropriate protective equipment, and the proper use of antimicrobials. We also prevent the spread of seasonal influenza through staff vaccinations. [More information: Health Village: Infection Hub](https://www.terveyskyla.fi/infektiotalo) (Terveyskylä online service; content available in Finnish and Swedish) ## Medication Safety --- Medication safety is safety related to the use of medicines and the implementation of pharmacotherapy. The product safety of pharmaceutical products is supervised by the Finnish Medicines Agency Fimea. [Go to Fimeas website](https://fimea.fi/en/frontpage). In HUS, we are committed to safe medical treatment, and the development of medication safety is coordinated by a Chief of Pharmaceutical Safety. Our goal is to secure the correct and compatible medicine for the right patient, at the right time, with the right dose and method of administration, and with the right medical advice. We have devised HUS- and unit-specific pharmacotherapy plans in order to ensure consistent and safe drug treatment. We have identified organization-specific high-risk medicines and are increasing expertise associated with them through online training. We ensure the medical expertise of medical personnel, for example, through medical-calculation and competency-based exams. Drug safety is also promoted through audits and ward pharmacists and clinic senior pharmacists. Our goal is to establish an uninterrupted drug treatment process: we are verifying the identity of the hospitalized patient and the correctness of his or her medication increasingly more often using the patient bracelet and the bar code and QR codes on the medicine packages. In the correct and safe storage, distribution, manufacture and preparation for use of medicines, we are increasingly utilizing automation and robotics. [More information: Health Village: Pharmaceutical Hub ](https://www.terveyskyla.fi/laaketalo)(Terveyskylä online service; content available in Finnish and Swedish) Sometimes there are human errors in medical treatment. We report errors in our hospitals and record errors in patient data. We analyze reported occurrences and continuously develop our processes to be safer. We will immediately inform the patient of any harmful deviations and errors. ## Safety of Medical Devices --- In HUS, we use medical devices that meet the European quality standards for patient care. Our personnel is familiar with the safe use of equipment. We monitor incidents related to medical devices in HUS and actively work together with device manufacturers and supervisory authorities to resolve detected errors or deficiencies. ## Table on conformance of in-house medical devices --- The table on conformance of in-house medical devices is available only in Finnish. [ Taulukko lääkinnällisten laitteiden omavalmisteiden vaatimustenmukaisuudesta(pdf 1.17 MB)  (opens in new window, links to another website) ](https://www.hus.fi/sites/default/files/2025-08/Taulukko%20l%C3%A4%C3%A4kinn%C3%A4llisten%20laitteiden%20omavalmisteiden%20vaatimustenmukaisuudesta_8_2025.pdf) ## HUS equality and non-discrimination plan HUS has an equality and non-discrimination plan as well as an operational non-discrimination plan, which means a continuous process in HUS care and patient work that aims to treat everyone equally and to prevent discrimination. In spring 2023, HUS launched a multiprofessional, representative equality committee which aims to develop and monitor equality in the various HUS units. The various HUS units also have expert groups on multicultural nursing. ### HUS equality and non-discrimination plan 2025-2027 --- The equality and non-discrimination plan is only available in Finnish. [ HUS Toiminnallinen yhdenvertaisuussuunnitelma 2025-2027(pdf 879.72 KB)  (opens in new window, links to another website) ](https://www.hus.fi/sites/default/files/2025-02/hus-toiminnallinen-yhdenvertaisuussuunnitelma-2025-2027.pdf) ## Our internal reporting channels We use various internal reporting channels through which our personnel can report adverse events, safety-related observations, or misconduct. We also have a channel where our personnel can report successes. ### PosiPro – channel for reporting on success --- PosiPro is a channel where our personnel can report a colleague’s success or successful situations and practices related to patient care and patient safety. With the PosiPro system, we collect information on successes and analyze the factors leading to success. In this way, we can learn from our successes and extend our awareness of best practices. ### Safety events reported by the patient --- Patients can also report any adverse events or safety incidents they observe during their care. [Read more on our web page Your rights as a patient.](/en/patient/patient-guide/your-rights-patient "Your rights as a patient") ### HaiPro – safety event notification --- Our staff can report patient safety incidents through the HaiPro channel. A HaiPro notification is made when an event or near miss causing harm to the patient has been detected. HaiPro notifications can also be submitted for other observations related to patient safety. [More information on HaiPro reporting system (in Finnish)](https://awanic.fi/haipro/) ### HUS risks – safety observations --- Through the HUS Risks system, our personnel can report observations or incidents related to the safety of personnel or the organization. It is used for reporting, for example, occupational accidents, situations involving a threat, medical device incidents, safety observations, and data breaches. ### First Whistle – Whistleblowing --- Our personnel use the First Whistle channel for reporting serious misconduct referred to in the Act on the Protection of Whistleblowers. The Act on the Protection of Whistleblowers protects a person who reports breaches of EU or national law in certain areas of law that have come to light in the course of their work (“whistleblower”). There is no legal obligation to make such reports, but reporting misconduct is important in order to prevent threats and serious harm to public interest. ## Our quality indicators Likelihood to recommend (NPS) ## HUS in total Feedback (pcs) 189982 Situation 4.5.2026 -100 84 100 i What is NPS? The following three quality indicators are commonly monitored in top hospitals around the world: Duration of treatment3,4 daysReadmission rate2,3%Mortality rate2,6%*Date period to which the figures relate: treatment period March 2026, readmission and mortality rate February 2026.* ### What do the figures mean? - **The indicator for the duration of the treatment period** describes the average duration of the inpatient stay on a hospital ward. Psychiatric treatment periods are not included in this indicator. - **Readmission** refers to a patient’s unplanned visit again for the same reason within 30 days of their discharge. The readmission rate indicates how many of the inpatient treatment periods have led to such an unplanned visit. - **The mortality rate** shows the proportion of patients who have died within 30 days of the start of their inpatient treatment period, whether the patient was hospitalized or discharged at the time of death. ## Further information on this topic ### [ Customer satisfaction ](/en/patient/patient-guide/your-rights-patient/give-feedback/customer-satisfaction) At HUS, we want to develop our operations and improve our services even further. All received feedback from customer is valuable and allows our customers…  ### [ Give feedback ](/en/patient/patient-guide/your-rights-patient/give-feedback) Your feedback is important to us as it helps us develop our services. ### [ Your rights as a patient ](/en/patient/patient-guide/your-rights-patient) This page explains your rights as a patient, and what to do if you are not happy with the care you have received, or if you wish to see your patient… ## Specialists ### [ Teppo Heikkilä ](/en/person/teppo-heikkila) Administrative Chief Medical Officer (AVMO)  ### [ Veli-Matti Ulander ](/en/person/veli-matti-ulander) Administrative Chief Medical Officer (AVMO)  ### [ Jaana Inkilä ](/en/person/jaana-inkila) chief of patient safety and security Updated: 04.05.2026 Print this page