Problems accessing laboratory referrals of Helsinki customers at HUS laboratories
A technical problem that occurred when deleting old referrals from the information system has caused issues in accessing laboratory referrals from the City of Helsinki. The issue concerns approximately 5,000–10,000 referrals that have been made before August 29, 2022, 10:42.
It is possible to recover the laboratory referrals, but it will take some time.
The issue appears when a patient comes to the laboratory for tests but their referral is not available in the information system. If this occurs, the laboratory staff will contact the referring unit when necessary.
If the examination is urgent and the results must be ready on the same or the following day, the referring unit will make a new referral.
If the examination is not urgent, the patient will be asked to come again after a week.
Laboratory customers from Helsinki can contact the HUS laboratory customer service (tel. 09 471 86800, dial 3 for advice, Mon–Fri 7:30–15:30) to avoid unnecessary visits to the laboratory. The customer service personnel can check if the referral is available.
We apologize for the inconvenience.