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Press release Published on 23.9.2021, 14:05

Peijas Emergency Department pilots remote appointments

  • Peijas Hospital
  • yhteispäivystys

Peijas Emergency Department will introduce remote appointments for a pilot period from the start of October. Patients may receive urgent care by having a video call with a doctor.

Kipeä nainen lääkärin etävastaanotolla puhelimen avulla

Residents of Kerava and Vantaa who are over the age of 16 have the opportunity to attend a doctor’s appointment at Peijas Emergency Department remotely via video during the pilot period. The pilot runs from October 1 to December 19, 2021. Remote appointments at the emergency department are available during the most crowded times: on Fridays from 4 p.m. to 10 p.m. and on Saturdays and Sundays from 8 a.m. to 10 p.m. At a remote appointment, the patient receives urgent help at home without needing to travel to the hospital’s emergency department.

The remote appointments also reduce the number of patients at the emergency department, making it easier for patients there to receive care.

Special attention on patient safety 

Remote appointments will only be offered to people in need of urgent care whose issue can be treated remotely and who are able to use the necessary applications.  

“We will pay extra attention to patient safety with the remote appointments, and therefore only people whose issues can be treated remotely will be directed to this service. Such issues include conjunctivitis in the eye or urinary tract infection. Patients with more serious issues will always be treated on site at the emergency department”, explains Chief Physician Arja Kobylin from HUS.

Maisa Video Visits as the appointment platform

Patients will be directed to the remote appointments at Peijas Emergency Department via the Medical Helpline 116117. A nurse from the Medical Helpline will assess the caller’s need for care and, if suitable, book them a remote appointment with a doctor.

The remote appointment will be conducted via the Maisa Video Visit application. You can attend a Maisa Video Visit with a mobile phone or a tablet by downloading the Maisa and Maisa Videovastaanotto apps from an app store, or with a computer and an internet browser at the address Patients need strong electronic identification–online banking credentials or a mobile certificate–to use the service.


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