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Help is available, whether it is an emergency, an on-call matter or a treatment-related inquiry. It is important that your matter is dealt with in the right place. There are separate telephone service numbers for booking appointments, renewing prescriptions, and inquiries related to self-treatment, for example. Emergency numbers and health centres are there to help in acute situations. The list below will help you decide where to go.
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Does the matter involve a serious, life-threatening illness or injury?
If so, call the emergency number, 112.
Call 112 in cases of sudden and urgent, life-threatening situations. If you are unsure whether the situation is an emergency, it is always better to call 112 just to be sure.
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Is your problem an on-call matter that can't wait until
the next day?
If so, call the Medical Helpline at 116 117.
If your need for assistance is urgent and it cannot wait until your local health centre is open, the Medical Helpline will give you directions for on-call assistance. Call 116 117. The helpline will direct you to the appropriate place for treatment or will give you advice on self-treatment. You can also contact the Medical Helpline for assistance with acute health problems when your health centre is closed. During opening hours of your local health centre, you can contact the health centre directly.
Read more about the Medical Helpline
Read more about assessment of on-call care and treatment needs on the Päivystystalo website (in Finnish) |
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Your local health centre can help.
For assistance with both acute and non-urgent care needs, contact your health centre during opening hours. The contact information for the various health centres can be found below.
Your health station can also help with the following: |
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Need to renew a prescription?
The Kanta service and your own health centre are there to help you.
You can send a request to renew a prescription through the Kanta service website. If you are unable to use the Kanta service, please contact your health centre or place of care.
Renew prescriptions in the Kanta service
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Inquiries about laboratory test results?
The Kanta service and your own health centre are there to help you.
You can view the results of laboratory tests in Kanta services or inquire from your local health centre or place of treatment.
View laboratory test results in the Kanta service
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Worried about a child’s health?
The nurse chat service of the Lastentalo children's health service is there to help.
You can use the symptom ‘navigator’, or symptom assessment tool, on the website of the Lastentalo children's health service for otherwise healthy children under the age of 10. After the symptom assessment, you can ask an on-call nurse about the child's health. The Lastentalo chat service is available via the Terveyskylä website on weekdays from 8 am to 6 pm and on weekends from 12 noon to 8 pm (in Finnish and Swedish).
Read more about Terveyskylä and Lastentalo (in Finnish)
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Questions about childbirth?
Contact your local maternity hospital directly.
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Suspected poisoning?
Call the Poison Information Center at 0800 147 111
The Poison Information Center responds to inquiries related to the prevention and treatment of sudden intoxication 24 hours a day, every day. To contact the Poison Information Center, call 0800 147 111 (free of charge) or (09) 471 977 (a standard-priced call).
Read more about the Poison Information Center
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Inquiries related to appointments for HUS outpatient clinics?
If you have booked an appointment at a HUS outpatient clinic and want to change or cancel the time, please contact the clinic in question. If you do not know the telephone number of the clinic, you can call the HUS exchange number at (09) 4711. |
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Inquiries related to outpatient accident and emergency visits?
If you have been discharged from a HUS accident and emergency department and you have questions relating to outpatient visits, please contact the accident and emergency department directly. The telephone numbers can be found below.
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Inquiries related to outpatient accident and emergency visits?
If you have been discharged from a HUCH accident and emergency department and you have questions relating to outpatient visits, please contact the accident and emergency department directly. The telephone numbers can be found below.
Haartman Hospital: +358 9 471 71120
Hyvinkää Hospital: +358 19 458,757 00
Jorvi Hospital: +358 9 471 83300
Lohja Hospital: +358 50 427 5600
Malmi Hospital: +358 9 471 71130
Meilahti Tower Hospital: +358 9 471 76400
Peijas Hospital: +358 9 471 67156
Raasepori Hospital: +358 19 224 2800
Women's Hospital: +358 9 471 72913
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Need pharmaceutical advice?
For information about medicines, please consult your pharmacist or doctor.
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