Frequently Asked Questions about coronavirus (Laboratories and Imaging)

If we have to cancel examination appointments because of the coronavirus, we will let you know. If we have to close down any locations because of the national coronavirus situation, all appointments at those locations will be cancelled. Check the listing for your location for updated information.

If we have to cancel examination appointments because of the coronavirus, we will let you know.

If your condition allows your examination to be postponed, then it should be postponed. Agree on this with your referring unit and also notify the examination unit.

If your condition allows your examination to be postponed, then it should be postponed. Agree on this with your referring unit and also notify the examination unit.

Yes, if it is essential for you to be assisted.

Please see the Frequently Asked Questions about coronavirus at the Infection Hub at Health Village (Terveyskylä).  HUS has its own coronavirus web pages, and at Health Village patients are assisted by the Koronabotti.

For further instructions, visit the HUS coronavirus web pages.

You can now book a coronavirus test appointment yourself. A new online service is now available alongside phone service for residents of Uusimaa. To book an appointment, you need your online banking IDs or a mobile certificate: koronabotti.hus.fi

Residents of Helsinki should book appointments at omaolo.fi.​

For further instructions, visit the HUS coronavirus web pages.

Test results are returned by text message. Text messages are sent around the clock, so it may also arrive at night. The text messages are sent to the patient’s phone number for patients aged 16 and over and to the patient’s guardian for patients aged under 16. If a test result is positive for coronavirus, the infectious disease unit of the patient’s home municipality will contact the patient by phone and interview them to track the infection.

Coronavirus test results are also posted in My Kanta, but there are differences between health care organizations and municipalities in the delay in posting these results.

Positive results from tests booked through the Koronabotti self-service are posted in My Kanta with a delay, depending on when the infectious disease unit in the municipality in question enters the results in their patient information system. Negative test results will be visible in My Kanta from the middle of November onwards, by which time the delay in posting positive test results will be shorter.

If your home municipality is Helsinki, you may also receive a text message about the test result from the City of Helsinki’s Social Services and Health Care Division. This concerns the same test result as the message sent by HUS.

Once you have booked a coronavirus test appointment, you will be sent a text message specifying the sampling time and giving instructions on how to visit and how to cancel the appointment.

The infectious diseases unit of the City of Vantaa returns test results as follows:

• by phone if your test is positive
• by text message if your test is negative
• by posting the result in Omakanta at some point, but the delay in posting results differs from one health care organization and municipality to another.

Results given by text message are principally sent out within 2 days.

If you have not received a text message within 4 days, phone the coronavirus helpline of your local authority or health center. If you have had your sample taken at a sampling point of a private health care service provider, follow the service provider’s instructions to find out about your test result. Note that the Medical Helpline at 116 117 and the HUSLAB customer service do not give out test results.

(updated on 30 September 2020).

Coronavirus testing at HUS is always free of charge for you. The test is free of charge also when the testing site is operated by one of our subcontractors.

We have closed down some of our service points because of the national coronavirus situation. Opening hours may also change at short notice. Check the listing for your location for updated information. Any appointment cancellations will be announced well in advance.

We have closed down some of our service points because of the national coronavirus situation. Opening hours may also change at short notice. Check the listing for your location for updated information.

We have closed down some of our service points because of the national coronavirus situation. These closures have led to the cancellation of appointments for cervical cancer screening.
If your appointment has been cancelled, you will have been informed by letter. We are notifying you by letter because no other contact information is available.

If your screening appointment is coming up shortly, please check the status of your local service point. We constantly update status information on our service point pages.

If a service point is closed, your appointment will have been cancelled. In this case, you will have been informed of this by letter. You may book a new appointment for your screening.

For up-to-date information, please visit our location search and see the Service Map. Imaging for clients with a diagnosed or suspected coronavirus infection is performed centrally at specific locations.

Movements of and contacts among the general public are limited according to the pandemic situation. Please follow the general recommendations at any given time. Imaging locations are just as safe as any other public premises.

If, however, you decide to cancel or reschedule your imaging appointment, please agree on this with the referring unit and also notify the imaging unit.

Imaging locations are just as safe as any other public premises. If, however, you decide to cancel or reschedule your imaging appointment, please agree on this with the referring unit and also notify the imaging unit. Chronic illnesses should continue to be treated even during the pandemic.

Please contact the treatment unit where you have an appointment. If your imaging appointment is rescheduled, please also notify the imaging unit.

You should not come in for imaging if you have respiratory symptoms. If your condition allows your examination to be postponed, then it should be postponed. Agree this with your referring unit and also notify the examination unit. Generally, a patient with a fever cannot undergo magnetic resonance imaging.

Yes, we probably need to restrict and concentrate our functions according to personnel availability.

If you have respiratory symptoms or other symptoms possibly caused by coronavirus and if your condition allows your examination to be postponed, then the examination should be postponed. Agree on this with your referring unit and also notify the examination unit. If you do not have respiratory symptoms, the imaging can be performed. Check the opening hours of your local imaging unit in our location search or on the Service Map.