Social responsibility means caring for our staff, our patients and their loved ones as well as society as a whole.
We want to take care of our personnel's well-being at work, occupational health and safety, competence, and equal treatment, as motivated personnel who enjoy what they do and who are always striving for improvement is our most important resource.
We want our patients to have access to treatment when they need it, and we want every patient to be treated equally.
We are constantly working with our stakeholders in order to bear our social responsibility to the best of our abilities. We recognize that our choices have a wide impact on different groups and communities.
Our corporate responsibility program for 2021–2022 contains the following concrete measures for improving social responsibility.
Developing customer experience
The Net Promoter Score (NPS) measures customer willingness and satisfaction with one question: How likely is it you would recommend the service/product to a friend or colleague?
Our goal is for the NPS score to be 70 at our inpatient care units and 50 at our emergency clinics (on a scale of 0 to 100). In the future, this indicator will also cover new types of treatment – digital treatment paths and online therapies.
Improving leadership and boosting competence
It is our ambitious goal that at least 90% of the personnel in each unit answers ‘yes’ to the statement “I am satisfied with the leadership of my supervisor and my workplace unit” in our next working life barometer.
For this, we will be investing in the quality of leadership and to provide support for the work of supervisors in HR and in line management.
Employing partially incapacitated people
We intend to establish a long-term program, starting with providing employment for ten people who are partially incapacitated or have difficulties finding employment.