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Social responsibility

In our activities, social responsibility is manifested, for example, in the equality of access to treatment, the promotion of the health of different socio-economic groups, and the employment of partially incapacitated people.

Äiti halaa lastaan. Kuvituskuva.

Our corporate responsibility program for 2021–2022 contains the following concrete measures for improving social responsibility.

Developing customer experience

The Net Promoter Score (NPS) measures customer willingness and satisfaction with one question: How likely is it you would recommend the service/product to a friend or colleague?

Our goal is for the NPS score to be 70 at our inpatient care units and 50 at our emergency clinics (on a scale of 0 to 100). In the future, this indicator will also cover new types of treatment – digital treatment paths and online therapies.

Improving leadership and boosting competence

It is our ambitious goal that at least 90% of the personnel in each unit answers ‘yes’ to the statement “I am satisfied with the leadership of my supervisor and my workplace unit” in our next working life barometer.

For this, we will be investing in the quality of leadership and to provide support for the work of supervisors in HR and in line management.

Employing partially incapacitated people

We intend to establish a long-term program, starting with providing employment for ten people who are partially incapacitated or have difficulties finding employment.

You can also read about our responsibility work in our annual report at