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Quality and Patient Safety

In HUS, we invest heavily in the quality of our activities. Our goal is the continuous improvement of patient care. We draw up an annual quality and patient safety plan, the implementation of which is monitored by the HUS Executive Board. Our patient safety is based on continuous development of our activities.

JCI quality system

Joint Commission International (JCI) is the world's most widely used and comprehensive assessment system for hospitals, a quality system. We are currently preparing for the introduction of the JCI system in six HUS departments. 

Magnet Hospital

In HUS, we are part of the international Magnet Hospital© project. The Magnet Hospital recognition requires evidence of excellent nursing work. 

Patient Safety

Patient safety is an integral part of quality. In HUS, we invest in safe patient care, high quality of care, and patient focus. Our goal is that the treatment or treatment environment will not cause the patient any danger or harm. Adverse events may include treatment-related infections, incorrect or delayed diagnosis, or a medication error.

All our employees involved in patient care complete an online patient safety training. We also analyze the patient and customer feedback we receive and adapt our activities based on the feedback.

Customer satisfaction

We measure customer satisfaction with an international Net Promoter Score (NPS). The NPS result can be anything between -100 and +100. We measure the NPS by asking the question: "How likely are you to recommend our hospital or unit to your friends or family if they needed similar treatment or examinations?” The score is based on feedback from the preceding month.

Emergency Clinic and Psychiatry
Number of responses

Other treatment units
Number of responses

Our hand sanitizer consumption

Disinfection of the hands is the most important action in preventing infections and spread of microbes. One way to measure the consumption of hand sanitizer in a hospital is to calculate how many milliliters and doses of hand sanitizer per one patient’s one treatment day we use.

Hand sanitizer consumption whole HUS

This meter shows how many milliliters of alcohol based hand sanitizer per patient we use at HUS wards every day. The meter also shows how many 3 ml doses...


ml/patient/treatment day


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