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Patient care, quality and patient safety

Keywords:

Customer satisfaction

We measure customer satisfaction with an international Net Promoter Score (NPS). The NPS result can be anything between -100 and +100. We measure the NPS by asking the question: "How likely are you to recommend our hospital or unit to your friends or family if they needed similar treatment or examinations?” The score is based on feedback from the preceding month.

NPS
Emergency Clinic and Psychiatry
+54
Goal
+50
Number of responses
5477

NPS
Other treatment units
+83
Goal
+70
Number of responses
37558

Profit areas and patient care support

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