Patient care, quality and patient safety

Quality and Patient Safety

Customer satisfaction

We measure customer satisfaction with an international Net Promoter Score (NPS). The NPS result can be anything between -100 and +100. We measure the NPS by asking the question: "How likely are you to recommend our hospital or unit to your friends or family if they needed similar treatment or examinations?” The score is based on feedback from the preceding month.

NPS Emergency Clinic and Psychiatry: +59
Goal: +50
Number of responses: 4273

Updated on 3.3.2023

NPS Other treatment units: +83
Goal: +70
Number of responses: 35739

Updated on 3.3.2023

Departments

Emergency Medicine and Services

Children and Adolescents

Perioperative and Intensive Care

Gynecology and Obstetrics

Neurocenter

Department of Psychiatry

Head and Neck Center

Internal Medicine and Rehabilitation

Heart and Lung Center

Comprehensive Cancer Center

Musculoskeletal and Plastic Surgery

Inflammation Center

Abdominal Center

Profit areas and patient care support

Diagnostic Center

HUS Logistics

HUS Facilities Center

HUS IT Management

HUS Pharmacy

HUS Asvia

Basic health care unit

Did you find what you were looking for?

Thank you for your feedback!

Thank you for your feedback! Please tell us how we could improve this page.

Please tell us how we succeeded or how we could improve this page.

Do not enter your personal information here. Please note that we do not respond to feedback sent via this form. Please visit our feedback site to give feedback on matters other than our website.

Leave your feedback on the field below.