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Patient care, quality and patient safety

On this page you will find information on our hospital areas, our departments and our profit areas. We also describe the quality and safety of our patient care. Stories by our patients are included.

Patient satisfaction

We measure patient satisfaction with an international Net Promoter Score (NPS). The NPS result can be anything between -100 and +100. We measure the NPS by asking the question: "How likely are you to recommend our hospital or unit to your friends or family if they needed similar treatment or examinations?” The score is based on feedback from the preceding 12 months.

NPS
Emergency Clinic and Psychiatry
+41
Goal
+50
Number of responses
5456

NPS
Other treatment units
+71
Goal
+70
Number of responses
11704

This better life

Patient story

Santra Lacy's world was changed drastically by a stoma: before long she had the courage to get a dog, start psychotherapy, and enter into a new relationship.