Digital Development
We continuously develop digital solutions that enhance the patient experience, streamline care, and support healthcare professionals. Digitalisation enables smooth interaction, high-quality care, and effective data-driven management.
We offer customer-oriented digital services such as online appointments, remote consultations, and digital care pathways. The services are securely available via browser or mobile device.
The Maisa portal is the patient’s electronic service channel, where they can view their own data, communicate with professionals, and participate in their care. Maisa operates as part of the Apotti system, which securely integrates social welfare and healthcare information.
The Health Village provides reliable health information, self-care guidance, and digital services for various life situations. It brings together expertise from university hospitals and supports patients along their care pathway – regardless of time or place.
Artificial intelligence speeds up diagnostics, streamlines care pathways, and frees professionals’ time for patient interaction. We utilise AI in imaging, care planning, and administrative processes — always with patient safety and ethics as top priorities.
AI gives professionals more time for what matters most: meeting the patient. It enables higher-quality interaction and more individualised care. Our goal is for technology to support humans, not replace them. Encounters, empathy, and humanity remain at the heart of care.
In the future, we will develop digital solutions increasingly driven by AI. Artificial intelligence is a central part of the HUS strategy. We aim to be a forerunner in healthcare digitalisation, ensuring that technology serves both patients and professionals in the best possible way.
AI Systems in Use
AI is used at HUS both as standalone applications and as part of other information systems and software classified as medical devices. All AI-based technologies and software are used responsibly and purposefully, in accordance with the HUS AI Policy. HUS may act both as a user and a provider of AI services when no commercial solution is available.
Below is a list of AI systems currently in use where HUS acts as the service provider:
| AI Service | Purpose of Use |
|---|---|
| Käännösapuri (Translation Assistant) | Translation of texts and documents (e.g., patient instructions, announcements, website content) between Finnish and Swedish. Translation of patient records or administrative documents using the Translation Assistant is not permitted. Users are registered HUS employees. |
| Hakuapuri (Search Assistant) | Information retrieval from predefined documents through a chat interface (vector search, language model). Use cases include research guidelines and IT support solution cards. The system improves discoverability of relevant information. |
The list is updated several times a year and is complemented with new solutions as development progresses.
We work closely with networks, researchers, patient organisations, and companies. Our goal is to co-develop impactful digital solutions that take all parties into account.
The quality and effectiveness of digital services are monitored through customer feedback, reporting, and surveys. Development work is based on continuous improvement and an understanding of patients’ needs.
Updated: 21.10.2025