This website contains information on our development projects. These include digital services and collaboration with primary health care. Our patients and their family members are also invited to be involved in improving our activities through customer panels and as experts by experience.
Since we are a university hospital, the study and development of processes, of the customer experience, and of treatment methods are an integral part of our activities. We partner with actors in both the public and private sectors in Finland and abroad. We promote a digital approach and Lean operating models.
We employ the Lean approach in improving our activities. We also encourage Lean development in primary health care and in social services. We coach, train and support managers and supervisors.